There are two parts to active listening.
The listening without speaking part is obvious.
What’s not so obvious is the listening with
- and caring.
These require exercising patience, which goes out of the window if you are dialed in on what you’re saying and thinking–and how to respond to the other person–rather than the actual emotional content of the other person’s statements.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: email@example.com
HSCT’s website: http://www.hsconsultingandtraining.com