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Monthly Archives: April 2014
Google to Earth
- Managing people is only going to become more complicated, not less, as individuals make life choices that serve to set up their existences around concepts of shared individuality, rather than enforced commonality.
- Emotional intelligence, virtue ethics, patience, religious belief, recovery from failure, grit and perseverance are all learned discrete skills and traits that groups can advocate and promulgate, but that individuals have to practice and internalize. Unfortunately, these skills are to often “taken for granted” rather than “trained into” people.
- Training implements skills at the lowest level, coaching reinforces learned skills at the next highest level and education—learned skills actively practiced and then passed onto others—happens at the highest level. This is the path for learning and absorbing, the discrete skills to be able to handle other people, as well as oneself.
-Peace Be With You All-
A Bon Mot
Imagine if the entire Internet were encased inside the boundaries of the United States.
How About an Employee Loyalty Program
- Develop a socially conscious attitude. Customers expect it, employees crave it.
- Develop a personal way of connecting with each and every employee.
- Develop a customer service training program focused on emotional intelligence skills: empathy, humanity, honesty, etc.
Washing Hands
Conflict avoidance has a long and storied history.
An Equation for Life
- Time: We here at HSCT have the same number of hours in a day—24 by last count—that Socrates, Einstein, and Elon Musk had and have. And so do you.
- Passion: The word comes from the Latin root meaning “to suffer.” So, graduates, when you are told to “follow your passion,” what those well-meaning speakers are really telling you is “do your suffering.” We work hard here at HSCT.
- Energy and Intensity: We believe in the value of the education and life experience that we have acquired over time. We believe in the value of our perspective and approach to business, entrepreneurship and peace building, and the validity of our knowledge and resources.
Freedom From Fear
[Advice] The Right Brain-Left Brain Rap War
In a conflict or confrontation, it turns out that the right brain doesn’t know what the left brain is doing.
The right brain, which controls creativity and negative emotions, reacts in a conflict to protect the rest of the brain by shifting to quick action and focusing on the conflict at hand.
The left brain, which controls rationality and solution storing for problems, reacts in conflict by shutting up, sitting down and taking notes for further review later.
Adrenal glands release cortisol during stress and epinephrine (commonly known as adrenaline) during difficulty.
These glandular chemicals, along with norepinephrine, allow us to create new memories in concert with the sympathetic nervous system.
The left brain records the memories while the right brain battles it out. Kind of sounds like the way wars are fought, as the generals sit at the rear while the front rank charges.
How do you respond to someone in this state?
- Disengage—don’t use logic with the person. It won’t work.
- Listen and be empathetic—but don’t “buy-in” to everything that the other person is experiencing.
- Then focus on the rational piece—but don’t expect much help initially. The other person is still lit up.
Now, because the other person is still operating in right brain mode, they will make judgments about you, your behavior, your responses to them and the situation. And if you do the wrong thing, or confront them, those judgments become hard to break later on.
[Thanks to Bill Eddy and others] for giving me the ideas for this blog post.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
[Advice] Caucusing Arete
Caucusing in a mediation happens when a mediator takes each party aside and talks to them privately about issues and concerns that the other party may not be open to hearing.
- In a divorce mediation, it could be about issues of infidelity, emotional abuse or unresolved anger.
- In an organizational mediation, it could be about issues of pay structure, proprietary information, or that there’s a personal problem with the other party.
- In a church mediation, it could be a about an interpretation of Scripture or a moment of clarity.
Mediator Phronesis
Phronesis is the Greek word meaning practical, or moral, wisdom.
In a mediation scenario—where two parties are in conflict and they ask a third party to come in—phronesis serves a practical purpose.
In a caucusing situation, when the mediator takes one—or both—parties aside to talk privately about issues that matter that cannot be brought up in front of the other party, phronesis matters.
Outside of the healthcare and helping fields, core questions that revolve around the development of a person’s character are rarely discussed.
In the field of mediation, many practitioners are “seasoned citizens” and are thus able to bring the aggregate lessons learned from a lifetime of missed opportunities, failures and personal regrets.
Phronesis in a mediation—and specifically during a caucusing break—can be the difference between success and failure for a mediator.
How do you develop practical wisdom?
Well, the Ancient Greeks as well as many Christian denominations and sects, believe that the only way to develop character is by developing in the areas of:
- Faith
- Hope
- Charity
- Love
- Temperance
- Prudence
- Justice
All of which can take a lifetime to develop.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/