The Opposite of Artificial Intelligence

When was the last time you…

…asked fierce questions?

…emphasized uniqueness?

…engaged with others?

…told stories that related past victories to potential solutions to present–and future–problems?

…ruthlessly eliminated hurry?

…were direct, but not demeaning?

…established a foundation of empathy with another person?

…didn’t read from the manual, but spoke from the heart?

…focused on the connection as the product rather than trying to persuade, cajole, or move another person into buying whatever it is that you are selling?

It’s hard to connect with others because performing the actions listed above is hard.

Not “hard” like plowing a field for planting wheat is hard. Or “hard” like picking lettuce in a field for $4.00 a day is hard. Or “hard” like working on a construction site to break up concrete.

Those kinds of “hard” are increasingly being performed either by human beings (who will soon be replaced by machines and artificial programs that can perform those actions better) or by machines and artificial programs that are performing those actions better right now.

It’s always been hard to make an emotional connection with other people and to break down the carefully constructed resistance to change we have constructed in our heads—that then manifests in our tools, our systems, our organizations, and our civilizations.

For humanity to remain a relevant, vibrant, force well into the future, we had better figure out how to make space for all human beings no matter their status to do the hard work of connecting.

Otherwise, what really separates us from the machines who will replace us?

Adding Value

Value is a loaded term.

What do you value?
Why do you value it?
What does the person next to you value?
Why do they value what they value?

When we aren’t curious about the answers to those questions, we stymie (and in some cases, block totally) our efforts to manage conflicts effectively.

We also stymie (and in some cases, block totally) our efforts to connect with others through the process of conflict.

Both acts—the management and the connection—matter more for getting to an outcome that you want due to embarking upon the process of conflict than anything else you might do.

By the way, managing values-based conflicts is hard (think the Israelis and the Palestinians, or the IRA and the British) but it is not impossible—if you unload the term value and ask some serious questions.

And then respect, and act on, the answers.

Connection-as-a-Product (CAAP)

If connection is the product of the future, the problem is not going to be connecting; human beings connect naturally–and arbitrarily.

If connection is the product of the future, the problem is not going to be developing the tools and technology to mediate, facilitate, develop and encourage those connections; human innovation is already beginning to drive that development.

If connection is the product of the future, the problem is going to be determining the value of that connection.

The assumptions, decisions, and even the drivers, that encourage the development of markets, regulations, policies, and procedures, at scale are absent in the face of something ephemeral, long-term, relationally based, and seemingly arbitrary from person to person.

Here are a few questions to get you thinking about this differently:

What are we charging our customers and clients for?
What are we paid to do?
What do our clients and customers believe we are paid to do?
What is the value of education about connection to our customers and clients?
What is the value of connection for our customers and clients?
What is the value of the tools around the act of connecting with our clients and customers?
What do our clients think they want from each other?
What is the market value of our network, to our customers and clients?
What is the risk profile of our market, our clients, and our organization?

Answering these questions, along with carefully considering the inherent (and growing) value of storytelling, self-awareness, and conflict management (not resolution—that requires skillsets you might not want to acquire) will open the door to creating a macroculture of connection.

Avoiding these hard questions and hoping that another innovator, entrepreneur, or visionary will come along and create the web of support that the system of connection-as-the-economy requires, is foolhardy and dangerous.

If connection is the product of the future, the problem is going to be answering the questions, in brave ways and then acting on the scary answers.

Dollar Value of Mediation Skills in the Connection Economy

It’s hard to place a dollar value on human-to-human interactions in the current (and growing) connection economy, because connection is about engaging in acts of caring.

And whoever put a dollar value on acts of caring?

But here are a few challenge questions if that’s your attitude:

Whoever put a dollar value on the act of raising crops in an agricultural economy?

Whoever put a dollar value on the act of building a widget in an industrial economy?

Whoever put a dollar value on the act of providing a customer service in the service economy?

Humanity figured out the dollar value inherent in all the economic transitions from hunting and foraging, to agriculture, to industry, to service and created functioning economic systems—from trading and bartering to late stage capitalism. And humanity will figure out the current global transition we are in right now.

The space between the old system and the new system is a space of conflict, anger, incivility, uncertainty, spectacle, entertainment, along with a healthy dose of depression, worry, and anxiety.

This is a space where the skills of mediation (particularly around distraction, diversion, and deflection) can be helpful (and monetized) at scale.

But whoever put a dollar value on the acts of caring?

Anxiety, Worry and Hurry

Worry about things you can’t control and outcomes that are dependent upon other people responding (or reacting) is at the heart of anxiety.

Our modern struggle with anxiety comes from three areas: Our desire for immediacy of outcome (or resolution); Our lack of internal resilience; Our impatience with process as a method of accomplishing goals.

We narcotize our worry, or anxiety, with food, alcohol, drugs, violence (self-directed and other-directed) and even lately video games, social media, and coloring books.

The thing is, sitting with worry, and then learning to have faith and let that worry go, is the only way to find the peace that we are craving.

The process of getting from worry to letting go of worry can be mediated and adjudicated by meditation, prayer, and journaling (we forget past victories over worry unless they are recorded…memory is a slippery thing) but when we combine the desire for immediacy, control, and impatience, then hurry sneaks in.

And we are too busy to remember past victories. Too busy to engage in a letting go process. Too busy to do anything but worry.

The ways out of this are easy, but they require self-knowledge, self-direction, and self-regulation to work.

Not more distractions.

[Podcast] Earbud_U, Season Five, Episode # 5 – Marcus Mohalland

[Podcast] Earbud_U, Season Five, Episode # 5 – Marcus Mohalland, Co-Author, Silly Nomads

[powerpress]

The nature of literacy in a digital world has changed.

Here’s a story:

I went to the New York Library last year and looked at a Gutenberg Bible. The Bible was clearly a book. You could tell just by looking at it.

The fact that I could tell it was a book is the beginning of understanding the nature and depth of literacy. The fact is, the Internet is changing the nature of literacy and my guest today, Marcus Mohalland has some things to say about that.

He’s using children’s books, connections to the education system, and his unique life story to impact how children get literate and remain so, in a world of screens, and options for distraction.

The nature of books we understand. When I went and looked at the Bible, I understood exactly how to read it, comprehend it, and how to disseminate information contained in it to others.

But we are at the beginning of the digital revolution right now.

What will we be saying in 700 years while standing at a virtual display in a virtual New York City Library, while staring at a mobile phone with Internet access from 2017?

Marcus and his co-author Jan are looking to maintain and grow the fundamentals of understanding that literacy is based on, through re-establishing the fundamentals of reading and comprehension with a generation whose attention spans might be waning.

Check out Silly Nomads for your children (or the children of people you know) and connect with Jan and Marcus in all the ways that you can below:

Silly Nomads Twitter: https://twitter.com/NomadsSilly

Marcus Mohalland on Facebook: https://www.facebook.com/marcus.mohalland

Marcus Mohalland LinkedIn: https://www.linkedin.com/in/marcusmohalland/

Silly Nomads Book Website: http://mohallandlewisllc.com/home

Silly Nomads Facebook: https://www.facebook.com/sillynomads

[Podcast] Earbud_U, Season Five, Episode # 4 – Nasha Taylor

[Podcast] Earbud_U, Season Five, Episode # 4 – Nasha Taylor, Community Connector, Networker, Cultural Strategist, Media Savvy Engager, and Entrepreneur

[Podcast] Earbud_U, Season Five, Episode #4 - Nasha Taylor

[powerpress]

Connection is currency.

Connection is the currency that matters in the 21st century.

There is a network leap from Google to the “real” world is the only type of value that will matter for the 21st century.

Welcome to the show! This is Earbud_U Season Five, Episode #4!

Our guest today, Nasha Taylor, has a brain that works, as she says, “like a Wi-Fi router.”

She is a teacher, a role model, a connector, and is “work” to providing service to all in all the ways that matter.

Talking about circuitous journeys can help us discover how to connect with others in the ways that matter, help us ask and answer the right questions, and gain the courage to seek and implement the right solutions to our most pressing problems.

Helping people feel safe through change is the point of all of this, and Nasha is going to talk about all of this today on the show!

Connect with Nasha in all the ways that you can below:

Nasha’s Twitter: https://twitter.com/NashaTaylor

Nasha’s FB: https://www.facebook.com/nasha.taylor

Nasha’s LinkedIN: https://www.linkedin.com/in/nashataylor/

Nasha’s Coffe Business: http://nashataylor.myorganogold.com

Collecting Data Points

Caring enough to notice the presence of patterns, trendlines, and data points is hard.

Knowing what patterns, trendlines, and data points to pay attention to, what patterns, trendlines, and data points to prioritize, and what patterns, trendlines, and data points to ignore until later, is hard.

Collecting patterns, trendlines, and data points, is hard—and sometimes boring.

Telling other people about patterns, trendlines, and data points, and convincing them that these areas have importance in their lives, their futures, and their children’s lives is hard—and sometimes disheartening.

There’s a lot of talk about patterns, trendlines, and data points, big—and otherwise.

But much of this talk is meaningless without the courage to follow-through on implementing responses—rather than reactions in the moment—to the information that you are confronted with.

Such confrontations don’t have to lead to conflicts.

They often do.

But not because of the presence of the data points, the patterns, and the trendlines, but because of the feeling that something integral was missed by somebody, who should have known better, and should have told everyone involved.

It’s hard to be the change that you want to see in the world.

I’d recommend starting that process by caring enough to notice, then to persuade others, then having the courage to act.

Network Leap 3

Most people don’t see it.

Confusing the primacy of what we can see, touch, taste, and feel, closes our human perceptions to the potential financial and monetary value of what we cannot measure and codify with our five senses.

This is evident in the primacy of the use of relationship networks in every aspect of our lives.

We cannot touch connection, though we can experience a story with other people.

We cannot see engagement, though we can engage in active listening and experience the positive effects of someone listening to us intently, and the negative effects of someone ignoring us.

We cannot see the value in a relationship, but we can feel with our hands and our emotions the ways in which people grow in relationship transactionally with us.

We cannot see the cruft, bad feelings, negative emotions, and life experiences where the relationship didn’t “work out” as transactionally as we would like, which often creates in us a sense of caution at getting back into relationships and connections.

We have all observed the causal outcomes of the impact of things we can’t see (relationships) and have experienced the power in maintaining and growing connections (networks) to people who may—or may not—be able to “help” us advance in the world.

We all know someone who has gotten a cake job, attained a plum position, or moved up the ladder of an organization, not through technical skills, but through the value of human connection.

Most people don’t see it.

We cannot directly observe the functions of the Internet.

We cannot directly observe how information spreads through bits and bytes and is translated into images, text, and videos.

We cannot directly observe how those videos, texts, and images impact the mind and change the perceptions of the receiver of those messages, but we all accept the reality of these changes happening.

We cannot see how searching for information on the Internet, using a tool such as Google, unites us as disparate people in a communal desire to connect, engage, and to grow our interests, our curiosities, our agreements, and our arguments.

Most people don’t see it.

But Google does.

Think about it: Google as a search engine tool proves—in a form monetized at enormous scale—that the networks of connections matter more for making money, making more connections, making products, making ideas, and making services than anything else tried in human history up to this point.

But there’s an upper limit to that knowledge.

Trapped by the confines of the box in your pocket (i.e. your mobile phone) or the box in your house (i.e. your TV or desktop computer) or the box in your briefcase (i.e. your tablet), there’s a hardware limit to a software solution.

There might not be a software solution to the problems that people have, but in the 21^st century, Google (now Alphabet) is going to do its level best to break out of the boxes it is currently trapped in, and prove that networks between people in the physical world, can be scaled and monetized just as easily as they were through a search function.

Google sees it.

Do you?

Network Leap

The deep revelation of the revolution called the Internet, is that it continues to demonstrate that networks are the most valuable resource that an individual, a corporation, or a government possesses in order to leverage innovation, change, and advancement.

Of course, during the height of the Industrial Revolution last century, no one understood how to measure the revenue generated by any kind of network (personal or professional), but everyone knew somebody who had gotten hired via a referral, or who had made a purchase from strong word-of-mouth.

The Internet shows the power of such networks virtually (have you bought an online course lately?) even as it erodes the networks between people in the “real” world.

This is a particularly troubling realization for organizations built at scale, i.e. “real world” companies, from old line manufacturers (Ford) to healthcare companies (name your national hospital conglomerate of choice here).

The fact that a network matters more than physical size, monetary resources, access, etc., on the Internet is the main reason why corporate mergers (i.e. AT&T + Every Other Media Company You Can Name on the Planet) won’t do much to increase the overall market share of individual eyeballs and mass audience attention. The mass approach doesn’t work (because of the network impact of the Long Tail) and such mergers are the flailing attempts of declining industries to remain relevant in the face of the only thing that scales from individual to individual.

The web of the network.

Some sectors are provincially beginning to understand the impact of the presence of the network in the physical world, with the growing talk around the Internet-of-Things. But this is just the beginning.

The fact that the presence of the network matters more than the size of the network, is why Google will eventually get out of the search business altogether (probably around the middle of this century or so) and be the first Internet based company to burst from your computer or mobile phone application, out into the physical world.

Search matters less and less when the network matters more and more to accomplishing revenue, connection and growth goals at scale. Sure, Facebook may “win” the networking wars against search in their own little walled garden, but Google is planning on escaping to larger territories in the physical world where the presence of a network generates more revenues, because of the inability and myopia of Industrial Revolution based organizations to appreciate the impact of a network at scale.

These larger territories where networks aren’t as valued (yet) include the physical connectivity infrastructure of a city (Google Fiber), the physical place where individuals spend time commuting to work (Google Car) and the place where individuals spend the time connecting with others physically AND virtually (Google A.I. projects).

The fact that the network matters more than the technology facilitating the development of the network, is why virtual reality companies (Oculus Rift) and augmented reality games (Pokemon Go!) will be on the edges of individuals’ and companies’ radars for some time to come. The real “killer” app for both virtual reality and augmented reality technology will be the one that brings connectivity and an already established network into the new technology. And then pivots to connect that network to a larger, physical world.

For companies that can’t envision the leap to network based thinking (but who have executives and others on their cell phones texting, emailing, messaging, and otherwise building their virtual network constantly) here are a few suggestions:

Build the physical network between schools, industry, and government in your local town, or municipality. There is nothing less sexy or interesting than sitting at a table talking about how things were better economically in the middle of the Industrial Revolution, but that lament must be part of a larger discussion of expanding the web and the network using the same thinking and acting that individuals are doing virtually daily.

Realize that money is no object. Money is a story. Fear of change and resistance to the present reality and the future possibility are the objects. Recently the question came up in a workshop with an organization in transition “How do ‘crack’ the Resistance?” One way is to build trust. The other way is to change the thinking of the organization around what constitutes a “revenue generating” activity, and what does not.

Realize that there isn’t power in hoarding knowledge, access, or a carefully constructed network anymore. There isn’t power in hoarding money anymore (no matter how much cash on the balance sheets the Fortune 500 is hoarding). There isn’t even power in hoarding connections to politicians, power-brokers, or personalities anymore. The power is in sharing, reciprocity and building trust across boundaries, rather than busily building moats.

Or walls.

The full power of the Internet—in its ability to shape how humans build, how humans communicate, and how humans create network value—has yet to be fully explored.

We are at the beginning of a revolution.