[Advice] Goodbyes and Butterflies

Everywhere there are voices.

We wonder what the Five Man Electrical Band would have to say about Twitter, Facebook, YouTube, blogs, and on and on and on…

With so many voices, how does a person hear the still, small voice of the inner being?

When we were little children, our Grandmother used to tell us that “God doesn’t box with the world.”

Innate wisdom like that is lacking in the world today. All of the recent talk and interest about mindfulness, meditation and the like is indicative of a deep human desire to shut out the endless external noise and hear a deeper voice.

Historical perspective is something that’s good to note here: our Grandmother must have been in her 60’s when she told us that bit of folk wisdom and the Five Man Electrical Band serenaded us on Goodbyes and Butterflies about signs in the 1970’s, so this isn’t something that just started with social media.

The professional peace builder longs to go to the balcony, and take a break from the noise and shouting, to find the part of themselves that seeks to bring others to peace.

Perhaps this is the deeper reason why some peace building professionals struggle with creating content, marketing and some of the other core practices of entrepreneurship; and, why so many of them shy away from the crowed noisy social spaces, where voices are endless, loud and berating.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Strategy] Platform Assumptions

Distribution platforms are for more than just flooding an audience these days. They are now said to be forums for two-way communication and engagement, rather than one way alleys.

However, this assumes a couple of things about the nature of both distribution and engagement:

The first thing it assumes is that every person to whom an article will be distributed will have an interest in being engaged with.

The second thing is that it assumes that all forums are inherently social and designed for the back and forth that engagement implies.

Both of these assumptions are false on their face and limiting, both to the content being distributed as well as the level of engagement from the audience in question.

Just as every conflict does not need to be mediated, every distribution platform does not need to be a platform for the back and forth of engagement, commentary and opinion.

-Peace Be With You All-

[Strategy] The Cultural Bleed

During our time when technology is flattening the formerly meaningful differences between people and systems, and turning—what once used to be a disk that was thicker at the center than the edges, to one where the edges are getting sharper and sharper—culture still matters.

Competency in how to handle the steep decline from the comfortable center of cultural assumptions to the bleeding edge of cultural competency, should be one of the most sought after skills by employers.

But it’s not.

Mainly because employers are people first and positional titles second, and people tend to lack the courage and self-awareness to break their own frames, in order to attain competency.

Any kind of competency.

The distance between the thick comfortable center and the scary bleeding edge (which is as sharp as it sounds) is not a straight line. It’s curved, with switchbacks, dead ends, false starts and bad beginnings.

But the courage to break our frames and skate toward the bleeding edge of cultural competency, is a core leadership trait that any employer should alwasy be in the process of creatively destroying and rebuilding, before looking to develop it—or hire it—in others.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

[Strategy] 20-80-100

80% of the conflicts in your organization will be solved by 20% of the people in your organization.

And, not all of those people will have positional titles, effective job descriptions, or even work in “traditional” departments that “are supposed to” address conflicts.

Pushing the frontier of who gets what, so that the majority gets more value out of the conflict resolution process, should be the goal of all organizations.

But, there’s a ceiling on that value, generated by competing goals and desires, differing value placed on outcomes and the lack of ability for some in an organization to accept the efficacy of pursuing more than one outcome.

As long as 20% of the people in organization are overcoming 80% of the ceilings in 100% of organizations, the ceiling on claiming value will not move effectively.

-Peace Be With You All-

[Strategy] CRaaS for Employees

Online based processes to resolve human disputes have had a long and harried journey.

In some ways, this is because technology and innovation has not caught up to the conceptual framework of the people who envisioned its wide use.

In other ways, the integration of human beings—with the emotional stimulus that human beings bring to conflicts—has proven to be beyond the capacity of such online systems to handle.

In orer to overcome both of these drawbacks, clumsy integration of human beings into the process of online dispute resolution at the beginning point, the midpoint and even the endpoint of systems has become enshrined in ODR procedures and practices.

However, organization of all sizes, can create their own conflict resolution as a service platform, for the benefit of employees, with the help of web based applications, cloud based storage capacity and encrypted and secured servers.

As technology further advances, predictive (rather than reactive) systems based in artificial intilleigence, data storage practices and analytical tracking, could provide the next pieces in the process to integrate humans in a conflict resolution system that serves the needs of both human resources and the employees in conflict.

-Peace Be With You All-

[Opinion] The Voice

Before there was ever the written word, there was the voice that was heard.

The oral tradition of storytelling has along and ancient pedigree, dating back to the dawn of humanity and continuing on through this day.

We have invented tools to record or musings, our hopes, our dreams, our poetry, our songs, our defiance and our place.

The human voice carries meaning with which the written word can never fully compete.

And in the new world of podcasting, the technology for recording the spoken word and transmitting it to hundreds and thousands of people has never been less expensive.

We are living through a Renaissance of podcasting as the field expands (11 million podcasts at last count) and as the field does so, more and more people looking to find an audience, gather a tribe, and make some noise, are going to get on the bandwagon.

We’ve been diligently working on Season Two of Earbud_U, the conflict engagement podcast, bringing together interviews with people from various backgrounds and with various experiences, and asking them the ultimate questions, ultimately.

But, Season One is about halfway through and your can hear all of the episodes, featuring all of our guests, by clicking on the links below:

Earbud_U, Episode #1 – Darren MacDonald

Earbud_U, Episode #2 – Jared Campbell

Earbud_U, Episode #3 – Brad Heckman

Earbud_U, Episode #4 – Elin Barton

Earbud_U, Episode #5 – Diane Lange

Earbud_U, Episode #6 – London Ladd

And…

-Peace Be With You All-

[Strategy] CRaaS for HR

Human resource professionals deal in regulation, policy and procedure.

Human resource professionals are often assigned to address conflict issues and determine consequences for participants involved in policy—and even legal and regulatory—violations.

And yet, for all of their necessity, human resource professionals are in an endless quandary of trying to be valuable, yet remaining unseen.

“No one wants to be in HR. Young people don’t even think about going into HR.”

As organizations shrink and change, the human resource professional must begin living up to the name of their industry. Learning to advance, beyond just the quick workshop session must occur in:

Innovation
Social media use
Conflict engagement
Emotional Intelligence

And then, the learning must be embedded into the organization and the HR professional, with software resources based in the cloud.

If not, the human resource profession runs the risk of being yet another industry—or division in an organization—where the question “Why don’t we just have AI powered robots do this work?,” becomes the opening question to disruptive change.

-Peace With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

Seduced by the ZMOT

There is a zero moment of truth.

Google researched this a few years ago, and the upshot of the idea is, that, due to the amount of content we are consuming on a daily basis, the modern Western consumer has so many more options to try and research before they buy.

There are other elements that tie into this, including the brand being what customers says that it is and advice to brands on how to avoid interruptive advertising, but the idea remains relevant for us in the conflict fields.

For practitioners and participants in the process of conflict, the nature of change and attaining the skills to be successful at managing conflict and change, there is a zero moment of truth as well.

We talked a little bit about that in this post here, but it remains indicative of our modern day that the zero moment of truth—the moment at which we decide to pre-shop our notions, read and get advice from others, watch a conflict video on line, or ask questions of other individuals—for conflict practitioners, is a moment of great impact.

But for participants in conflict, there seems to be a dearth of materials and resources, leading to the ultimate moment of truth, where conflict participants attempt resolution themselves, and may succeed, fail or just surrender.

-Peace Be With You All-

HIT Piece 02.17.2015

Making a mistake is not that hard.

As a matter of fact, we do it all the time as human beings.

But the importance of mistakes, failures, or only accomplishing part of our goals, is not always acknowledged positively because, we fear vulnerability as adults.

In the business and corporate world, we still give lip service to the idea of the importance of failing, but the majority of us still work in systems, dedicated to the process—and following it to never fail.

I fail all the time.

I am also struggling to be vulnerable and authentic in this blog, when I present and facilitate and when I work through interviews with guests on my podcast.

But I’m not there yet.

And yet, like many of you out there, I am still making mistakes.

-Peace Be With You All-

The Abstraction of Focus

Time, much like values, beliefs, emotions and even the intellect, is an abstraction. In the agricultural past, humanity measured the passage of time by the sun, the moon and the changing of the seasons.

Before industrialization commoditized time as a thing that could be measured in finite amounts, European and Asian explorers took to the seas navigating, first by the stars, then by the clock.

But in our post-industrial world, where everyone is engaged in the cult of busyness, managing the abstraction of time has become a daunting task. This leads many of us to feel inadequate, unfocused and out of balance.

Attaining focus is one of the three key elements in the battle to manage time, followed by mindfulness and managing distractions that come in the form of other people.

Focus and attention—from a psychological perspective—are getting scarcer in our post-modern world, rather than time, which remains a constant. Recognizing the fact of scarcity of focus in our world and ruthlessly pursuing the attaining of focus is worth attempting to cultivate for long-term internal and external success.

-Peace Be With You All-