In the workplace, affective (heart-based) work generates less quantifiable outcomes than cognitive (head-based) work.
Affective work is about emotional labor and connecting with people through the long-game of relationship building.
Cognitive work is about intellectual labor and creating and maintaining the planned obsolescence of connections as commodities to be used and then discarded.
One kind of work leads to conflicts, dead-ends, starting over, and working through difficulty. One kind of work leads to outcomes that can be replicated all the way to the point at which they can’t be replicated—by a human being—and then the human being who’s doing them gets laid off.
One is about the future and one is about the past.
Which outcomes are you trying to generate?
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: email@example.com