Competency is often confused with expertise.
This is an issue common in management settings, where assumptions about people’s skills are often made in lieu of continued education and consistent means-testing against real world scenarios.
Competency in creating resolutions to conflicts is rare. Expertise in creating conflicts and letting them grow to the point of needing to be resolved by outside forces, is not rare.
In the workplace, there exists the assumption that employees will attain competencies in many areas, and that these competencies will reveal themselves as expertise “just-in-time.” The only problem with that thinking when it comes to conflicts in the workplace, is that “just-in-time” expertise arrives often too late, when there should have been more focus on following up and developing competency in peace making.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: email@example.com