The most important driver for success in the 21st century, as the workplace shifts from being about making things with our hands, to making things with our ideas, is emotional intelligence.
Don’t get us wrong, building physical objects still means something, but the most important building is happening with ideas, a keyboard, and publishing platforms, rather than using hammers, adhering some nails and getting rough hands.
After all, I hear that these days, even a known author can’t get a book deal without an already built-in audience.
With that being noted, cultural competence—alongside emotional intelligence—becomes another tool in the box labeled “FOR IDEA BUILDING.”
Being aware of the personal, political and social cultural backgrounds and ideas of partners on a project (combined with cognitive emotional intelligence) can make navigating differences easier.
In a global world, where the lingua franca is English and everyone can see what you Tweet, post, message or blog, cultural competence (not necessarily sensitivity) becomes even more critical to getting everybody on board.
The hard work now is not only uniting the twelve team members at your table, but also uniting the distributed teams working across the globe–and doing it with a semblance of understanding.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: firstname.lastname@example.org