[Opinion] Mental Infrastructure

There is a lot of mental infrastructure from the Industrial Revolution still laying around.

And most of that infrastructure can be seen on display in organizations:

Employees who are at the bottom of an organizational chart, believing that they are the foundation on which the organization rests, yet feeling as though they are treated as basement dwellers.

Managers and supervisors who are squeezed in the middle, believing that they are the glue that keeps the top of the organization from flying away, and keeps the bottom of the organization in line. Yet the reality is that they are asked to care about something that they did not initially build, and asked to give positive lip service to ideas that they know will have a low chance of success.

Upper management and executives who are at the top of the organizational chart, believing that they deserve the status that they have. And that preserving that status is the only thing that matters. Yet feeling as though they are in a constant battle with forces (i.e. governmental regulations, organizational ennui, etc.) that the people in the organizational chart below them could never possibly understand.

Work matters in the 21^st century, because of two reasons:

The first reason is that as the jobs that used be done by humans migrate more and more toward the computer, the mobile phone, and to whatever hardware innovation comes next (probably the cloud, virtual reality, and A.I.) the only question worth answering is: Can a computer do your job?

When the “yes” answers to that question outstrip the “no” answers, the Industrial Revolution based infrastructure of our assumptions, ideas, and even opinions, about work will change. If they don’t, if we bitterly cling to past notions, continually hag-ridden by reimagining a past to which we cannot return, we will fail to take advantage of the positive parts of our remaining mental maps for a future we cannot fully predict.

The second reason is that as individuals and companies become human centered rather than technology centered, the only things that matter are the Long Tail, emotional intelligence, leadership ability, courage, and resilience. Organizations of the past century said that those traits weren’t that important in light of where your job was placed on an organizational chart. But that is no longer true.

The work that matters will be that which values these traits above all else. And there are some fields (the human services most of all) that are poised to take advantage of this shift in what is valuable in the future, from what was valued in the past.

The infrastructure that needs to be torn down the most is in the minds of employees, managers, executives and others.

The true tragedy is that the demolition work is plentiful, but the workers are few.

HIT Piece 5.17.2016

The infrastructure of my assumptions is slowly undergoing a transformation.

I used to think that all of this would be a quick process (naïve, I know) and that I would achieve “success” faster than what I have.

But the infrastructure of those assumptions (around process, success, time, trust, awareness, attention, value, cost, pricing, the market, etc.) are all shifting inside of me in subtle ways I can’t really describe just yet.

And the thing is, the sign of an organization (or person) who’s open to changing is that the infrastructure of their assumptions is open to reduction, change, destruction, and even wholesale replacement.

If you’re not looking back and wincing about where you were, what you were doing, what you were saying (or writing), and what you were believing, about your business, your home, your life, or even your personal development efforts, then you’re probably not growing.

And growing is the only way to actually get to the future that I keep talking, writing, and advocating for.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

[Opinion] The Infrastructure of Our Assumptions

The infrastructure underlying our assumptions about work, the material world, and the digital world, and even how people get paid for work, have to change.

One assumption people still struggle with accepting is: If it’s not physical, then it’s not worth paying for.

Another assumption people struggle to change is: If I can’t see you physically doing the work, you must not be actually creating anything of value.

And yet another assumption people struggle to change in the face of shifting technology is: If it’s in the digital world (work, products, infrastructure, etc.) then there must be a physical corollary or else it’s not “real.”

All of these assumptions are being upended, moment-by-moment, bit-by-bit, by software companies (Google, Facebook, etc.) product companies (Tesla Motors), and digital goods companies (Amazon, Zappos, Netflix, etc.) and there are no signs of slowing down. Meanwhile, in the “real” world, the debates that rage in our public discourse are over basic income, wealth distribution, race and gender, and the nature of public policy, regulation, and laws in the face of rapid change.

We insist on using 20^th century language and 20^th century approaches to resolve 21^st century problems. The solution to this is not to slow down, change, or push back machine learning, software development, or even physical and digital integration. Instead, the solution to this comes right out of the world of conflict resolution: Developing and sustaining the environments that will allow people to be creative, be generous, be courageous, and be truthful in a world that will increasingly reward by revenues of connection, referral, and relationship, those people who can successfully relationally connect with other people.

Rebuilding and reimagining the educational, social, and community infrastructures that will empower people to be their best, most ethical selves over the long stretch of their lives and creating and sustaining the systems to reward that growth—that’s the hard work.

Assumptions undergird work and the value of human labor. Assumptions undergird emotional labor and the value of that labor. Assumptions undergird adoption of technology, systems, and even the design of physical infrastructures.

But, the thing about assumptions is that human being make them.

Which means, with courage, and without apathy or defeatism, they can be unmade.

Even in the face of conflicts over change.

-Peace Be With You All-

[Opinion] A Utopian Singularity

The release of nuclear power was greeted with a mixture of awe and triumph.

Splitting the atom was—at one time—the most difficult task that humanity had set itself upon completing.

Once the atom was split, however, and the power released from that act was applied to the making of war and the destruction of human lives, in order to—ostensibly—prevent the loss of other human lives, humanity recoiled in horror at that which we had accomplished.

Robert Oppenheimer’s words at the Trinity test ring down through to our time: “ Now I am become Death, the destroyer of worlds.”

And now, we have arrived at yet another linchpin moment in human history. Just as the act of splitting the atom and releasing it’s energy was supposed to bring humanity closer to a utopian peace, we are now at a moment where very smart people are promising us that we are ready to release the potential of AI and many other technologies.

They promise us a jobless future of endless prosperity, with at least our basic needs completely fulfilled.

They promise us a future of 3D printed food, self-driving cars, predictive machines that will learn what we need and provide it to us without question.

They promise us a future where there will be haves and have-nots, but that they line between the elite and the commoners will be the same as those who can defeat—or prolong—their own deaths through genetic manipulation, and those who know that the technology is out there to do this, and cannot get it.

But, in the midst of all of these promises—remarkably similar to the many promises made to humanity by well meaning smart people (like Robert Oppenheimer) before we released atomic power—they do not ask the truly existential questions the release of such technologies creates:

Will a jobless future have space for fulfilling work to be accomplished by people who want to do it?
Will 3D printed food provide for all of humanity’s basic dietary needs without damaging the environment, or the people who consume it?
Is overcoming death really the highest possible calling for an individual human being?
Can a man made machine ever experience emotions, question its own limitations or explore the possibility of a soul?
Will machine learning bring utopian peace, or is the brute nature of the human animal more likely to emerge once the singularity arrives?

What’s most disturbing to us is that none of the really smart people in genetics, neurobiology, data analytics, computer and software technology or any of these other fields, seem to be interested in sitting down with a few philosophers, religious practitioners and policy makers to even discuss the questions in the first place.

To quote another famous man: “Your scientists were so preoccupied with whether or not they could that they didn’t stop to think if they should.”

Humanity’s progress is too important to be left alone in the hands of the very smart people.

-Peace Be With You All-