HIT Piece 8.23.2016

Courage, awareness of trends, and thinking outside of your own box, work well when pushing innovation and getting new ideas at the individual level, but are tough to get to scale past just a few people.

Group think, social proofing, ego driven statements, fear based responses, body language cueing and other forms of involuntary people management begin to kick in when a groups gets to be larger than four members.

Which is why understanding your own conflict style, your own communication approach, and being clear on your own goals (not at the expense of understanding and listening to others’ goals though) becomes the bedrock of innovative action.

Don’t believe me?

Try this: The next time you’re in a meeting with the “smartest” people in your department, your division, your company, or your organization, say nothing (or little) and instead watch how they respond to each other.

How they subtly (and sometimes not-so-subtly) manage each other.

And if the group is larger than four people, watch even closer.

Watch how “good” ideas become mired in indecision, vagueness, and lack of forward motion.

And then, wonder to yourself: “How can I make this situation better the next time?”

The Self-Determination of Experts

What is self-determination?

The_Self_Determination_Of_Experts

It is an individual and personal equation, involving a combination of autonomy, intrinsic motivation, understanding of cause and effect and the intellect and character to make empathetic choices.

Preserving client self-determination in conflict resolution is the purview of ‘the experts”: People who are more educated than the client in specific areas, whose burden it is to take on the responsibility and ethic of care for the ignorant, inexperienced client.

The unstated message behind the label of “expert” indicates elite-based judgment that creates an atmosphere of superiority, cloistered protection from criticism, a thin skin and an outsized ego.

In an economic world of industrialization, expertise is perceived as the coin of the realm; but, when the world of industrialization fractures (as it is right now) the real power lays not with expertise but with openness.

The field of conflict resolution, based in a foundation of social justice, has developed an affinity for expertise, at the expense of client self-determination.

But, how much information does clients in conflict need before they are informed enough to be “self-determined”?

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

HIT Piece 06.10.2014

“…but I would have liked to have been asked!”

This statement typically…

  • …comes from the ego…
  • …comes from a fear of being left out, left behind, or not given consideration…
  • …covers a situation that says nothing about the other person’s selfishness, lack of consideration, caring, etc., and says everything about the person making the statement and their insecurities.

I have often completed a complaint with this phrase.

I have been fearful, anxious, insecure and not consulted often.

Sometimes, this has led to more conflict as I have reacted, rather than responded.

I’m trying to catch myself and do better.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com