Small “J” vs. Big “J”

Forgiveness is difficult because many people have a deep misunderstanding of what forgiveness is and is not.

Half-Measures-Didnt-Get-You-Into-Conflict-Half-Measures-Wont-Get-You-Out-Of-it

Forgiveness gives fairness a chance. And while we don’t know about a lot, including what’s fair and what’s not, we know that the feeling that fairness has a chance to occur can only come about through the act of forgiveness.
Forgiveness is an active act we engage in, rather than a passive event that occurs to us from the ether without our acquiescence or knowledge.
Forgiveness does not mean that we surrender our right to justice. And justice comes from our moral core.

The act of forgiveness and the process of getting there, is often mixed up with small “j” judgment—focused on determining who’s right and who’s wrong—which often then turns into capital “J” judgment—where we determine where another’s soul might or might not be going.

The Christian conciliator often gets the idea of judgment mixed up with the gut feelings of discernment.

Discernment comes from the Holy Spirit and the move of the spirit in a person. Confirmed through prayer, the Christian conciliator can get closer toward guiding others through the forgiveness process, and past the capital “J” judgment that blocks true understanding.

[Check out The Art of Forgiving by Lewis B. Smedes for more on this.]

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

Going to Work Angry

Anger and stress are natural reactions to external and internal stimuli. However, it is unfortunate that many of us go to work angry.

Do we do this because we think that we’re entitled to a good time?
Do we do this because we think that we’re going to be able to negotiate a better deal?
Do we do this because we think that we’re going to get a better result on a different day?

Anger–just like its kissing cousin revenge–poisons the heart, both physically and emotionally.

But, we can’t seem to get out of our own way can we?

We are so wrapped up in our own stimulus responses that we can’t see a way out, and by the time that we are ready to be done–and we are emotionally exhausted–it’s too late.

-Peace Be With You All-

Jesan Sorrells
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

3 Easy Pieces

There are three areas to cover before the mediation process can begin:

Once a mediator is established in these three areas, then a negotiation to a settlement can begin.

-Peace Be With You All-

On 9-11

13 years ago today, between 8:46 am and 9:03 am two planes hit the both the North and South towers of the World Trade Center.

The ripples from that event are not done going out yet into the pool of years that will compose the remainder of the 21^st century.

The results of those events—and the consequences from our decisions in response to those events—are shaping our lives, our governmental policy and our societal responses to everything from social justice to economic policy.

Let us honor the dead, keep consideration of the living and work toward positing more questions that can be answered with peaceful conflict instead of the violent kind.

-Peace Be With You All-

The Other 95%

Nonverbal cueing involves 95% of human communication efforts.

Professional speakers and presenters realize, at a professional level, what many people know at an amateur level:

What you say with your face and body matters more than what you say with your mouth.

In a dispute resolution process, nonverbal cueing is far more important to coming to resolution that anything that either party may say.

Mediators’ nonverbal cueing can protect the agreement process, or reveal doubt about either the participants or the resolution itself.

Eye contact, micro-expressions and body language are the grout in between the tiles of conflict resolution processes that can either ensure that an agreement remains adhered to by either party—or can ensure that no matter how many “yeah, yeahs” are given, the agreement will fall apart.

-Peace Be With You All-

Arbitrary Colors

Railroad engineers decided in the 1830’s that red meant “stop,” white meant “go” and that green meant “caution.”

Now, the idea of red indicating danger goes backward in history, beyond the Roman Empire itself and no one is really sure whether natural or social evolution is the driver here.

So, it’s arbitrary. We could just as easily have decided that green meant danger.

Well, wait a minute:

When we are angry we talk about “seeing red.”
When we are talking about conflicts we sometimes use the term “blood on our hands.”
When we talk about war, the banners of war tend to be the color red.

Even our blood is red.

Humanity has embraced the color red in an arbitrary manner that is indicative of how we embrace conflict. It is no coincidence that our language around conflict is colored red.

Marketing is the most arbitrary practice in any organization, though the outcomes can be objectively measured through analytics and metrics.

Just as the metrics of stoplights and “go” lights can be measured in the reduction of traffic accidents at a particular intersection.

Conflict communication management—and it’s unmentioned cousin, reconciliation—is considered equally arbitrary, but the outcomes of training, workshops, interventions, discussions and feedback, can be objectively measured through sophisticated analytics and metrics.

But, too many organizations would still rather arbitrarily pick a color for a stop light at the intersection of their workplace conflicts, rather than purposefully pick a series of solutions based on measurable, agreeable outcomes.

The hard work in an organization is not picking a stop light color. The hard work is agreeing that there should be a color for the light at the intersection in the first place.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

Christian Peacemaking in a Fallen World – Bully Edition

Bullies are everywhere it seems.

They are at school. They are at work.

Have they always been around or are we only now becoming sensitive to their presence and their impact?

From Donald Sterling to the workplace bully to the disaffected school shooter, modern Western culture seems to be turning up more and more of the disaffected and the dysfunctional.

Eventually, the societal call will come to violate the inviolable in order to ferret out and better address the impacts of bully pathology.

The conflation between the everyday bully and the societal scourge will become easier and easier as time progresses and peace will become harder and harder to attain.

There will be less understanding, less forgiveness and the road to reconciliation will be even tougher.

The hard work of #BuildingForTheFuture is just beginning…

-Peace Be With You All-

Would You Rather Be Right or Be Reconciled?

A Christian approach to peacemaking revolves around three behavioral encouragements that are very simple to talk and to write about, by very hard to practically accomplish.

Believers are encouraged to confront first one at a time, then in two’s, then in the sight of the church.
Believers are encouraged to confront in love and to seek understanding first, rather than judgment.
Believers are encouraged to avoid confronting in the law first (via litigation) and to instead confront in the Spirit.

Think about how often we get into conflicts—in the workplace, in our families, even in our churches—and how rarely we exercise the first step of positive confrontation.

The initial step is hard, confrontation, because we would sometimes rather be right, than be reconciled.

But when we favor “rightness” over reconciliation, we do not allow the better angels of our nature to truly work on our hearts.

Would you rather be right, or be reconciled?

[See: KJV Matthew 5:21-26; Luke 17:3-4; Romans 12:18; Matthew 18:15-17]

-Peace Be With You All-

HSCT Retreats From Repealing Conflict Question

“How many people in this room have a conflict in their lives?”

We ask this question as part of our 30 second elevator speech describing who we are, what we do and what our approach to conflict is here at HSCT, every time we stand up at a networking event.

From rooms as small as four people to rooms with as many as one hundred people, no one yet has raised their hands.

We’ll keep asking, but, we recall that, even back into Biblical times, conflict existed.

James, Jesus’ brother pointed out in his gospel (4:1-3) that wars and fightings occur among people because of the desires (in the original King James version, the word used is “lusts”) that do battle inside of us.

And yet, no one ever raises their hand.

Poor—or no—communication leads to conflict.
Differences in priorities, values, goals, talents and opinions lead to conflict.
Competition over perceived limited resources leads to conflict.
And,of course, knowing what to do, and doing the opposite, leads to conflict. In the Bible, this is called “sin.”

Sometimes the worst types of conflicts, such as—well—wars and fightings, come about because of sinful actions, desires and behaviors.

So why are so many people unwilling to answer the question we pose honestly?

Well, it’s hard to admit that conflict exists, particularly if the person admitting to it doesn’t perceive there to be a conflict.

It’s also hard if the other party refuses to acknowledge that there is even a problem in the first place.

Finally, admitting to having a conflict requires us to be vulnerable, and there is no place we’d rather not be vulnerable, than in front of our peers at a networking event.

So, we’ll ask at the end of this blog post:

“How many people in this room have a conflict in their lives?”

[Thanks to Ken Sande. Check out his book here.]

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

[Opinion] Who Will Hire The Bigots

In a world where talent and ability matter more than character and virtue, what is an old racist to do?

Donald Sterling, former owner of the LA Clippers behaved abhorrently in many ways over the years, which was well documented everywhere:

in court documents,
among close friends and business associates,
even by a fractured, distracted, ADD-ridden, news media.

But until his comments were recorded surreptitiously and then played back, not one iota of an issue was raised.

He was even given an award by the NAACP.

But now that the dust has settled on that unrepentant old racist, what are we to think of his sudden change in fortune?

In this current incarnation of American culture, talent and ability trump character.

And character and virtue seem to only matter as they publicly buttress innate talent and ability.

See Tiger Woods’ fall from grace as an example of this.

When culture giveth position, power, accolades and applause, culture can also taketh away.

Forgiveness and grace are gifts to be given out of a sense of compassion and empathy (are Sterling, Woods, former Mozilla Firefox CEO Brendan Eich not human? Do they not bleed?) But a desire for lockstep conformity prohibits this. And when character is linked exclusively to talent and ability forgiveness and grace are hard to come by.

Because everybody fails.

Particularly the envious.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com