Organizational Climate Change – Part 3

There are veiled threats, open threats, unspoken threats and curbed threats.

Threats come about when people are frustrated, feel as though they are powerless, or when they know that they have the power.

Power, of course, is influence and control of events. But the weird thing about power is that it works two ways, kind of like nuclear forces. There is strong power and weak power.

Strong power controls resources, affects goal achievement and creates dependency.

Weak power releases resources, impacts goal achievement and creates independence.

The presence of strong power creates consequences, as does the presence of weak power.

Threats link power to outcomes that are perceived as negative based upon the perception of the receiver of the threat, not the sender of the threat.

The receiver mistakenly believes that they are rendered powerless by the threat. And in a harmful conflict environment, more disputes arise when a receiver believes that they have no agency or autonomy.

When was the last time you felt the strength of weak power in your organization?

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

Stop Fooling Around

“Let’s get serious.”

So…what…we’ve just been fooling around the whole time?

Those three words, codified through social niceties and small talk, are often said before official, issue driven, conversations and negotiations begin.

Typically, they are used as a way to separate people from each other and to categorize those who seem issue focused and decision driven—from those who seem distracted and lazy.

But, this is a false equivalency: equating being “serious” with being focused, driven—and by extension—successful in life in all the ways that the folks in the other silo are not.

And all this siloing through language only serves to inflate individual egos, and to deflate the potential for a positive situation to develop between parties who may be viewing the same issues through different frames.

We’ve got a better idea: just get started with the large talking and move right past the short hand, small talk, to the issues that matter.

-Peace Be With You All-

Conflict Engagement Systems Design: Real Innovation for Your Organization

Innovation is the “hot” word among all the business thought leaders as we kick off 2015…

There’s “dark-side” innovation, “game changing” innovation and even “shark jumping” innovation, as a recent search of LinkedIn thought influencer posts recently revealed.

But there’s very little talk about organizational innovation focused on the greatest—and most taken for granted resource—that and organization has: its people.

Now, as companies are emerging from the trance of Frederick Wilson Taylor, they are still continuing to treat employees and others as disposable widgets. The current pressure on Marissa Mayer and Yahoo is just a recent high profile example of this.

But, organizations are more than short term ROI and their daily stock ticker price.

Something has to give, if innovation is the key to moving forward in a business environment that is increasingly unstable and unpredictable.

It’s time to hack at the organizational culture that underlies preconceived notions of productivity, innovation and even people.

Conflicts are part of the innovation process and disputes are the result of that process.

Conflict also brings change and can serve as a driver for innovation in even the most entrenched organizational culture.

It’s time to hack a new system. It’s time for conflict engagement systems design for the 21^st century.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

Systems of the 21st Century

For many organizations, the 21^st century has proven to be pretty much the same as the 20^th century.

People still get hired and fired in much the same ways that they did 20 years ago.

Organizations and businesses still do the core processes of their businesses—sales, finance, marketing, accounting—in the same way that they did—with some minor cosmetic changes—30 years ago.

And, unfortunately, organizations and businesses still handle conflict in the same way that they did 30 years ago. They still view conflict as a process rather than as a product.

They still view the resolution of conflicts—however they are resolved—as “the way we do things around here.” This is reflected in either the avoidance of the process, the accommodation of the tradition of the process, or the attacking of outside interveners with new ideas as “not understanding how we do things here.”

Many organizations still pay outside consultants or have internal offices and departments, designed to “handle” conflicts in the ways that the organization sees as comfortable and preserving the status quo.

In order to do the brave work of the 21^st century, peacemakers must become more and more involved in developing bleeding edge systems for organizations, because the changes to systems that on the surface appear cosmetic, will have deep ramifications for the future.

-Peace Be With You All-

[Opinion] The Center is Holding

The signs of the post-American (some would say post-empire American) world, are all around us, from Trayvon Martin to the latest corporate hacking issues at Sony.

The center is holding culturally and economically, in “flyover country,” where—outside of a very few areas in the economy—failure is still not tolerated, taking risk is still frowned upon, and steady, 40 hour a week values, are still being inculcated into the young.

At the edges though, things are fraying and the Sony hack is the latest example of the fraying edges. Data illegally obtained and then released to the tabloid journalistic community.

And Sony isn’t the only one. JP Morgan Chase, Home Depot, Kmart, and now Staples have all experienced this phenomenon.

For the people at the cultural, political and even economic center, this represents a watershed shift from the America that they knew—and that they still want to believe in—to an America that they do not understand.

We have said before that the large looming 21st century conflicts will be between those who have access to technology and software and those who do not, or even between those people who seek to define the future through search (Google) instead of connection (Facebook).

At a global level this will be true, but in the US, the battles coming are between those who believe and seek to shape the culture in post-empire ways, and those out in “flyover country” who are still raising children and inculcating them to believe in the values of empire based thinking: God, family, country.

The role of the peacemaker at the policy table, the entertainment industry, and even in the digital space, is now more important than ever.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Opinion] Politik With The Addition of Other Means

The Prussian general Carl von Clausewitz noted, about 230 years or so ago, that “War is the continuation of Politik with the addition of other means.”

In a digitally connected world, hacking, data thefts, downloading intellectual property without previous permission, plagiarism without appropriate attribution, are all “added on means.”

Depending upon your frame of reference— of the person or organization being victimized, or of the person or organization doing the victimization—these acts can also be framed as war.

Students of peace in the digitally connected world should become students of the new boundaries of warfare in the 21^st century, in order to educate the masses on the nature, depth and breadth of future conflict.

Because someone is going to have to stop the black hat actors, before they become black hat actors in the first place.

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-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

The Self-Determination of Experts

What is self-determination?

It is an individual and personal equation, involving a combination of autonomy, intrinsic motivation, understanding of cause and effect and the intellect and character to make empathetic choices.

Preserving client self-determination in conflict resolution is the purview of ‘the experts”: People who are more educated than the client in specific areas, whose burden it is to take on the responsibility and ethic of care for the ignorant, inexperienced client.

The unstated message behind the label of “expert” indicates elite-based judgment that creates an atmosphere of superiority, cloistered protection from criticism, a thin skin and an outsized ego.

In an economic world of industrialization, expertise is perceived as the coin of the realm; but, when the world of industrialization fractures (as it is right now) the real power lays not with expertise but with openness.

The field of conflict resolution, based in a foundation of social justice, has developed an affinity for expertise, at the expense of client self-determination.

But, how much information does clients in conflict need before they are informed enough to be “self-determined”?

-Peace Be With You All-

Negotiating With Outrageous Confidence: The Diplomacy Issue

Recently, we keynoted the Ithaca College 2014 BOLD Conference.

We had a great time talking with the student attendees at the conference about negotiation and performing that act of active asking, well and with confidence.

And not just confidence, but outrageous confidence.

We have found in our entrepreneurial journey, that too many people—the majority of whom are women and/or members of minority groups—don’t ask for what they want even meekly, much less outrageously.

But, after the keynote, a point was raised to us, around the issue of using the tactics of outrageousness to boost one’s self-confidence, in order to gain only win-win outcomes.

The person wanted to know about how to maintain diplomacy when going into a negotiation while also maintaining equanimity with self—and others—while also maintaining self-assurance.

This is a great question and, in the context of the wider world, the answer is that, the spate of recent college graduates “asking for too much” or “being unwilling to work hard for advancement” does not spring from a great well of self-assurance.

Instead, both of these meta-employment-phenomena are occurring in response to the messages that older, job holding generations, have provided an entire current generation. These messages have been absorbed and we are beginning to see the results of that absorption.

In the context of the smaller world of the keynote, however, we would respond by noting that, of course there are times in a negotiation, any negotiation, that the cost of disrupting a potential future relationship, must be weighed against the benefit of moving toward a win-lose outcome.

But, until many more people (including women and minorities) begin acting with a little more self-confidence, self-awareness and even outrageousness, we believe that encouraging others to ask period, rather than to not ask for too much too soon, is the better route.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Strategy] Active Listening as Post Modern Art

Paintings, music, stories, and speeches used to be considered artistic pursuits; but, in a world consumed with art as entertainment and media, listening carefully becomes an artistic effort on its own.

In a networking situation, the artistic dance to truly beginning to connect with another person, involves actively listening.

Words are like brushes and the canvas is the networking event. But the person at the event is the artist.

And in a world of shortened attention spans, artistic practice has to filter into everybody’s life, not just the vaunted few who have a TED Talk, or make a movie, or cut a “hit” record, or paint an image in a museum.

Our advice to you: Listen carefully.

Honesty in Human Memory

As they fade into the rearview mirror of memory, events of the past tend to be mythologized, canonized or misremembered entirely.

On a global scale, the one class of people who used to rely on this fact of human memory—politicians—are finding it difficult to deal with the current state of constant remembering that’s going on with the Internet and social media.

On an individual scale, we still have the expectation that other people will forgive us our trespasses, even as we can forever hold their trespasses against them, with the help of our new tools.

However, all of this electronic remembering hasn’t led to more honesty. In fact, as the tendency toward tribal social sanctioning has grown exponentially to a global scale, there are more and more media driven conflicts over who owns the narrative, rather than whether or not the narrative was honest and truthful in the first place.

This is part of the core reason why the masses no longer really pay attention when it’s revealed that someone—most importantly politicians—lied about something consequential, because honesty is no longer the coin of the realm.

Instead, who owns the narrative, for the next 24-48 hours, is what’s important. After that, well, the masses can repost in their Facebook feeds all they want, because it won’t matter whether truth (capital “T” or small “t”) was served or not.

At an individual scale, cries of hypocrisy still ring out, but the sound grows hollower with each passing year, as individuals learn from the masses, that ownership of the story is more valuable than the veracity of the content.

-Peace Be With You All-