[Strategy] CRaaS for Employees

Online based processes to resolve human disputes have had a long and harried journey.

In some ways, this is because technology and innovation has not caught up to the conceptual framework of the people who envisioned its wide use.

In other ways, the integration of human beings—with the emotional stimulus that human beings bring to conflicts—has proven to be beyond the capacity of such online systems to handle.

In orer to overcome both of these drawbacks, clumsy integration of human beings into the process of online dispute resolution at the beginning point, the midpoint and even the endpoint of systems has become enshrined in ODR procedures and practices.

However, organization of all sizes, can create their own conflict resolution as a service platform, for the benefit of employees, with the help of web based applications, cloud based storage capacity and encrypted and secured servers.

As technology further advances, predictive (rather than reactive) systems based in artificial intilleigence, data storage practices and analytical tracking, could provide the next pieces in the process to integrate humans in a conflict resolution system that serves the needs of both human resources and the employees in conflict.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Advice] The Janitor and the CEO

In every organization, no matter how great or small, there is a person who is in charge of doing the things that no one else wants to do.

Sometimes, the organization imposes the title of “secretary” or “administrative assistant” on the person occupying this position and being accountable and responsible in it.

But in reality, the person who does the things that no one else wants to do, has the most power in an organization.

There are two positions in any organization that have power: The janitor and the CEO.

Both are invaluable and require that the person occupying those roles be a faithful steward of the position.

But no one else in the organization wants to change places with either one of those people.

This is probably why there is so much conflict over so little mediocrity stacked so deep in the middle.

[T/Y to Darren MacDonald for bringing this to our attention.]

-Peace Be With You All-

[Advice] The Struggle is Real

As Christians, we struggle with two competing forces: The World and The Word of God.

The world celebrates “getting ahead” by ignoring, discounting or even overthrowing earthly authorities that have been set-up in high places, who are gambling with our money and our livelihoods, and then shrug off the consequences of those decision as corporate, governmental and nonprofit “best practices.”

The Word of God celebrates “getting ahead” by acknowledging that an omniscient, omnipresent, God can’t be placed in a box, that authority is endowed upon men–not by or through men, but by and through that all knowing God–and that faithful service—particularly to people, and institutions, we do not agree with (or even personally like) is the way ahead.

Now, this last part of the Word of God, is demonstrated throughout the Old Testament in multiple books, but most prominently in the book of Daniel. Daniel served four kings (Nebuchadnezzar, Belshazzar, Darius and Cyrus) as well as he could; but, he never abandoned his faithfulness to God, nor did he abandon telling any of the kings the truth about their rule, even when it lead to uncomfortable and life threatening consequences.

This last part is important.

In a conflict, or dispute, in the Church and elsewhere, Christians often begin any conversation with us around conflict resolution or engagement with, “How do we tell the Truth to each other in love?” This is the wrong question for many reasons, but the primary reason is that the question assumes that Christian love and Biblical Truth are somehow mutually exclusive. It also presumes that faithful service can either be rendered with one, but not the other.

Most conflicts in the church won’t result in Believers being thrown into the lion’s den, threatened with death, separated from their families, or even being outright killed. Most unresolved contemporary church conflicts, will result in loss of position, hurt feelings, loss of face and general uncomfortability.

But, this is far below the cost of telling the Truth in love. But this cost can only be paid, if the truth teller is operating in the Holy Spirit and is serving with faithfulness, with their focus on God, rather than having their focus on earthly representation of that authority.

And by the way, if the Christian is serving a secular authority, in an organization, or business, this goes double for them.

The Truth is the Truth. But let’s not mix up the truth of the world around “getting ahead” with the Truth of God’s Word, around being in service to authority.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: http://www.twitter.com/Sorrells79
LinkedIn: http://www.linkedin.com/in/jesansorrells/

[Strategy] CRaaS for HR

Human resource professionals deal in regulation, policy and procedure.

Human resource professionals are often assigned to address conflict issues and determine consequences for participants involved in policy—and even legal and regulatory—violations.

And yet, for all of their necessity, human resource professionals are in an endless quandary of trying to be valuable, yet remaining unseen.

“No one wants to be in HR. Young people don’t even think about going into HR.”

As organizations shrink and change, the human resource professional must begin living up to the name of their industry. Learning to advance, beyond just the quick workshop session must occur in:

Innovation
Social media use
Conflict engagement
Emotional Intelligence

And then, the learning must be embedded into the organization and the HR professional, with software resources based in the cloud.

If not, the human resource profession runs the risk of being yet another industry—or division in an organization—where the question “Why don’t we just have AI powered robots do this work?,” becomes the opening question to disruptive change.

-Peace With You All-

[Infographic] Negotiation 101 – Part One

The process of negotiation is one of the few areas of life about which much has been written that people pull apart and examine the least.

Military historians, economists, psychologists, management “gurus” and many, many others, have all written books and reams and reams of paper about the path to negotiating.

Three books that pull the process and challenge assumptions which we would recommend are:

The first book served as the basis of a lot of the information in the below infographic. We would encourage you to read it, mark it up, and pass the information in it along to others.

They’ll be glad you did.

To join our email list (and get more of these snazzy infographics), head on over to our OFFERS page http://www.hsconsultingandtraining.com/hsct-offers and sign up today.

After you do that, download our two FREE offers: Fear White Paper and Forgiveness White Paper.

-Peace With You All-

[Strategy] Top 4 Outcomes of Emotional Intelligence

In a negotiation, absolute emotional intelligence corrupts certain outcomes.

Outcomes where one party feels as though they were take advantage of
Outcomes where both parties feel as though the negotiation was a waste of time and effort.
Outcomes where one party isn’t sure that the other party dealt with their needs in “good faith”
Outcomes where both parties feel as though they are handcuffed to each other by virtue of the way in which agreement was concluded

Absolute emotion intelligence feels unattainable for many negotiators, because caring about someone else’s motivations and emotions, opens the door to cooperative—rather than coercive—power.

And, let’s admit, coercion sometimes feels good. But isn’t it our higher calling, to put aside what feels good in the moment, to do what is good for the long-term?

Even if the long-term is defined by the parameters of the contract language…

-Peace Be With You All-

[Advice] 3 Steps for Reframing Organizations

Many organizations still prefer to litigate—or lobby for legal changes—to protect their standing in the open market.

This includes not just external protections, such as market access, intellectual property protection and copyrights on branding efforts, but also, internal protections around hiring, recruiting, onboarding, and resolving internal employee disputes.

Organizations and businesses still handle conflict as a product rather than as a process. This comes with the perspective of conflict resolution—however they are resolved—as “the way we do things around here.” This leads to thinking of conflict resolution as just another method of gaining a favorable organizational outcome.

However, by focusing on the design of the architecture of their internal conflict resolution systems, organizations can evolve beyond merely protecting their place in the market and move toward innovating with people.

Here are three steps to accomplishing this:

Creating new design architecture requires unbundling every step in the hiring to firing funnel and reexamining all of the assumptions that are baked into your organization, particularly those around the idea of “who gets to work here.”
Developing new design architecture requires dissecting the culture of an organization and determining what the real purposes of the organization are, not just the purposes displayed on the masthead, or for stakeholders.
Embedding a new design architecture for resolving conflicts requires a transforming of organizational thinking around conflict—shifting from thinking of conflict as an unfortunate by product of another process to be resolved as quickly as possible and in the organization’s favor, to thinking of conflicts as a process to be engaged with as a a natural part of evolution, growth and innovation.

Unbundling, dissecting and transforming will take any organization toward building a conflict resolution system as a service working for employees and other stakeholders, rather than a service working against employees and other stakeholders.

-Peace Be With You All-

[Infographic] A Guide to Emotional Intelligence

Emotional intelligence has been a researched concept for many years, but with the authoring of books like Mindsight by Daniel J. Siegel and Thinking, Fast and Slow by Daniel Kahneman, E/I has been reintroduced for a new generation.

Daniel Goleman’s Emotional Intelligence served as the basis for a lot of the information in this infographic. And with the advent of advances in nueroscience, more and more of what he talked about in he 1990’s has been proven to be true. We would encourage you to check out his book and add it to your personal—and organizational—conflict library.

(c) 2015, Human Services Consultign andTraining, All Rights Reserved

To join our email list (and get more of these snazzy infographics), head on over to http://www.hsconsultingandtraining.com/hsct-offers page and sign up today.

After you do that, download our two FREE offers: Fear White Paper and Forgiveness White Paper.

-Peace With You All-

[Advice]The 3-Fold Path to Self-Awareness

The more work we do through training others to get in touch with themselves, the more and more surprised we are by how few people in organizations are in touch with themselves.

There are three pieces to self-awareness:

The ability to be vulnerable—which is typically translated as “the ability to be wrong,” but that’s a misnomer and faulty definition. Being vulnerable means knowing when to show your heart…and when to keep it hidden.
The ability to be authentic—which is usually confused with being vulnerable, but that’s a surface understanding. Being authentic means being able to let down your emotional guards enough to “make a fool of” yourself, and to be able to accept the consequences of what that means.
The ability to be transparent—which is usually transposed into the question asked most often in our trainings: “Do I really have to tell my [insert name of group I’d rather not be transparent with here] everything that I do?” No. But in order to become self-aware, the first step toward being emotionally literate, a person has to be comfortable with honesty and beyond the crippling effects of shame.

Without attaining those three pieces of self-awareness–vulnerability, authenticity, and transparency–getting to emotional literacy will be impossible for any individual.

And in the organization of today—and the future—emotional literacy, spearheaded with self-awareness, will be the trait of leadership that separates organizations which thrive from those that merely survive.

-Peace Be With You All-

The Percieved Urgency of the Actual Urgency of Mindfulness

There’s actual urgency and perceived urgency.

Actual urgency is a chemical spill on the shop floor. Or a heart attack that a midlevel manager has on a Friday afternoon.

Perceived urgency is everything else.

One of the main struggles that people have with time management is balancing perceived urgency versus actual urgency and a big part of the issue focuses around being here. Now.

Thinks about that.

Being here now is the essence of mindfulness.

Deeply integrated and linked to meditation, mindfulness requires individuals in an organization to really balance the priorities of someone else’s actual perceived urgency, with the demands of the moment.

And the next moment.

And the next.

Mindfulness seems like a new wave thing, in all of the business journels and on LinkedIn, but it has long been the purview of people of a spiritual bent.

But, to be realistic, we must admit that if an individual works forty to eighty hours a week with other people, there better be a way to decompress and unbundle actual urgency versus perceived urgency.

-Peace Be With You All-