Tag Archives: truth

Google to Earth

The most difficult skill set to master, even in our current post-social age, is the skill of managing other people.


The recent changes and departures at Google serve as an example of this.  No matter how “whiz-bang” the technology, people will always be at the core of a company’s focus, growth and competency.

Three points to consider:
  • Managing people is only going to become more complicated, not less, as individuals make life choices that serve to set up their existences around concepts of shared individuality, rather than enforced commonality.
  • Emotional intelligence, virtue ethics, patience, religious belief, recovery from failure, grit and perseverance are all learned discrete skills and traits that groups can advocate and promulgate, but that individuals have to practice and internalize. Unfortunately, these skills are to often “taken for granted” rather than “trained into” people.
  • Training implements skills at the lowest level, coaching reinforces learned skills at the next highest level and education—learned skills actively practiced and then passed onto others—happens at the highest level. This is the path for learning and absorbing, the discrete skills to be able to handle other people, as well as oneself.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com

Creativity Flows

6:30 am: The alarm goes off announcing the beginning of a new day. I roll over and hit “dismiss” and try to gain a few more winks. But I’m winking in vain.

Chinese Proverb

6:45 am: The legs swing off the bed and I wrap myself in a blanket and head to my prayer closet for an hour. Get The One perspective on the day before putting in any other perspectives.
7:30 am: The wife rolls over and wakes up. We talk for fifteen minutes about the day ahead, how much we love each other and then she jumps up to put the kid on the bus.
7:45 am: The shower is hot, the shaving razor’s cold and it stings. This is the time when the Android begins to shake, vibrate and blip at me with incoming messages. The world is waking up.
8:15 am: Go downstairs and start coffee. Have an apple while passing through the office to boot up the computer.
8:30 am: The coffee starts to make me vibrate as the email, texting, Tweeting, Facebooking, LinkedIn connecting and other nonsense starts in earnest on my end. I also begin my “to-do” list for the day.
9:45 am: Content creation, workshop preparation and research, speech writing begins. This will go in fits and starts, intermittently with checking email and responding to LinkedIn posts and comments, throughout the day.
11:45 am: Go to the radio and hit the POWER button. Start the talk radio going. It makes the day pass by and I get all these different perspectives from what I’m intermittently reading on Drudgereport.
1:45 pm: Lunch. And keep working on projects. Phone calls begin now. Always call in the afternoon because I hate to be bothered in the morning as a business owner and I project my neuroses on others. Monday and Wednesday, cold calling; Tuesday and Thursday, warm calling; Friday no calling.
3:45 pm: Kids start walking in the door. Whole day now enters “Swiss Cheese” mode, pockmarked by homework requests, TV requests, videogame requests, food/snack requests, wife requests, calls back from potential clients (if I’m lucky) or more work on content creation for the next day.
5:45 pm: Time to think about fixing dinner.
6:30 pm: Fix dinner because the two people under four feet tall are about to eat each other and the taller peoples above four feet tall are about to eat each other.
7:15 pm: Dinner hour. Welcome to the goat rodeo:  The one time of the day where I’m a conflict consultant, mediator, father, disciplinarian, husband, Tweeter, and cook’s helper (or, depending on the day, the cook) all at the same time. And at the dinner table.
8:00 pm: Bedtime for those under four feet tall. Let the wrangling into showers, pull-ups, pajamas, beds and cribs begin.
9:15 pm: Go to the gym on Mondays, Wednesdays and maybe Fridays. Or, start to catch up on what was missed during the last two hours on social media, answer late emails, create content for tomorrow and talk to my wife as she sits next to me editing.
11:30 pm: Hit the sack. Set the alarm to do it all again tomorrow.
This is a summary of a day as a conflict consultant.
The days are also randomly broken up when there are meetings to go to, clients to meet, trainings, workshops or speaking engagements to run, deadlines to follow, or crises to address.
Backing up my wife and kids becomes the most important thing above everything and sometimes this leads to nights that stretch into 1am.
Also,  if there is a class, outside employment or another factor to be addressed during the day (for instance, I have to go to work at a retail store as an employee for 4, 6, or 8 hours of the day) then everything shifts back or up.
No day is the “same.”
No day is “normal.”
No day is “average.”
Creativity flows when there is no routine, but no routine.
As the principal conflict consultant here at Human Services Consulting and Training (HSCT) I believe in picking yourself as a conflict professional first before a client picks you.
That way you can decide the best client to fit into your routine. Not the other way around.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining page on Facebook
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

Guest Blogger Joe Coudriet: Combating Negative Communication


“The single biggest problem in communication is the illusion that it has taken place.”– George Bernard Shaw

This week’s Human Services Consulting and Training (HSCT) Guest Blogger, Pastor Joe Coudriet, along with his wife, Pastor Dawn Coudriet, is the minister of Southern Tier Family Life Church (STFLC), based out of Binghamton, New York. His blog posts this week and next will focus around combating negative communication patterns in your life.
The mission of STFLC (taken directly from the website) is as follows: “We desire to lead people into a real relationship with Jesus Christ as we glorify God, grow together and give to others.”
Meeting at the Boys and Girls Club of Binghamton, New York since the early months of 2011, STFLC has a strong background in service, growth and leadership.
Check out the STLFC website at www.stflc.org, follow Pastor Joe on Twitter at @joecoudriet,
and check out the STFLC Facebook page at https://www.facebook.com/STFLC?fref=pb&hc_location=profile_browser. 
Or, if you’re in the Southern Tier Area on a Sunday morning from 10am-12pm, stop by the Boys and Girls Club of Binghamton, NY, and attend service.
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I always appreciate the opportunity to contribute to @Sorrells79 and the great work being done through HSCT.  
As a pastor I am full of faith and trust in God’s word.
As a human I know that before God’s word can have full effect in a person’s life that they must first face the truth: The truth about their circumstances, the truths about the relationships they are in, and the truths about themselves.
Of course looking at the truth is Biblical as well and so I guess I never really stray far away from it because the truth, the Bible says, will set us free.
When confronting the negative patterns of communication that hinder our relationships we must first be true to them; meaning we need to own what’s coming out of our mouth and from our actions.
The good news, however, is that if we can begin to be truthful with ourselves we can be set free from the hindrances developed through our communication patterns and then faith can take root in our lives and give us the strength to follow through.

Next…how to face the truth.
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-Peace Be With You All- 
Jesan Sorrells, MA 
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Follow the Human-Services-Consulting-and-Trainingpage on Facebook
Follow our Principle Consultant, Jesan Sorrells, on Twitter: www.twitter.com/Sorrells79
Connect with HSCT on LinkedIn: www.linkedin.com/in/jesansorrells/
Check out the website: http://hsconsultingandtrain.wix.com/hsct

Guest Blogger Joshua Munchow: Oh to be a Maker, Pt. II

“Who makes the world? Perhaps the world is not made. Perhaps nothing is made. Perhaps it simply is, has been, will always be there…a clock without a craftsman.”–Dr. Manhattan

In part one of our two part series, guest blogger Josh Munchow introduced ideas of struggle with the world, struggle with clients and their desires, and the limitations that applied design operates under in order to satisfy needs.

In part two, Josh goes deeper and explores some conclusions for us a consumers of his and the good folks at Formation Design’s, talents and skills.

Please take the time to read Josh’s words and perspective and follow him on Twitter @JoshuaMunchow.
By the way, we here at HSCT want to emphasize that Joshua’s words and perspective here in in part 2, reflect the views, policies or approach of Formation Design Group, Inc.
They are his own and we appreciate them.
Please take the time to contact Formation Design Group, Inc. for all your product development needs.
Formation Design Group
555 Dutch Valley Road
Atlanta GA 30324 U.S.A.
T   404.885.1301
F   404.885.1302
Web: Formationdesign.com/
Twitter: @FormationDG
LinkedIn: www.linkedin.com/company/formation-design-group-inc.
Core77: www.designdirectory.com/FormationDesignGroup


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The partners at Formation Design Group, where I work, are great at managing client expectations while giving it to them straight.
Oh To Be A Maker
I realize that this, in my opinion, is the best way to solve any and all conflicts; speaking with pure and  non-judgmental honesty.
Different people have different styles of discussing problems and searching for solutions. There are many people who have grown up in communities (like central Minnesota where I was raised) that utilize passive aggressive tendencies to deal with problems.
While this does ease the outward stress of a conflict, no one ever really knows what the other is thinking and it keeps people guarded and communication suffers. If people, including anybody reading this, can approach a conflict, miscommunication, or faulty expectation with honesty and humility, real progress can be made.
This is a learned response that I have been developing over time, approaching a problem with ONLY a vested interest in finding a solution and NO interest in simply being right. It just happens to be very tough when you made/designed/invented the solution that nobody likes.
The main reason that conflicts arise in the creative field is that egos are poked, qualifications are always being challenged, and money is at stake for a range of yet intangible things. The less vital an object or idea is to basic human life, the more opinions can tear apart an entire project.  This is where my true passion enters this equation. I have every intention of pursuing my goal of specializing and plan on training to become a watchmaker.
By watchmaker, I mean that I will make mechanical watches from scratch, by hand, one at a time. So thinking about it, that industry (I have to admit) might have the toughest job when it comes to conflict simply because the need for the products just isn’t there. A luxury product that has been replaced by inexpensive technology must create a large amount of differing opinions all the way up to the top. To be a successful company in that industry, they must have learned to get everyone from the designers, engineers, managers, and marketing to agree to a common goal simply to sustain existence.
 So I leave you with this; No matter what industry you work in, or whatever the reason for your conflict, you must remember that having to be right almost never settles a dispute and honesty will always get to the critical facts faster than sidestepping, defensive, passive aggressive behavior. I won’t claim to be an expert on the facts of conflict resolution, I am maker if you remember, and I will leave that to professionals.
I simply know what has worked for me and others in my profession and maybe it can work for others. It’s not too complicated, but also it’s not easy. Many people struggling with conflict resolution should meditate on this: If everything you ever did was wrong, then the opposite would have to be right. Don’t be afraid to be wrong, be overruled, or outvoted. Take satisfaction on finding a good solution, everything else is just gravy.
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-Peace Be With You All-
Jesan Sorrells, MA
Principal Mediator/Consultant
Human Services Consulting and Training (HSCT)
Follow the Human-Services-Consulting-and-Trainingpage on Facebook
Follow our Principle Consultant, Jesan Sorrells, on Twitter: www.twitter.com/Sorrells79
Connect with HSCT on LinkedIn: www.linkedin.com/in/jesansorrells/
Email HSCT questions or comments at: hsconsultingandtraining@gmail.com
Check out HSCT’s NEW website: http://hsconsultingandtrain.wix.com/hsct