[Opinion] Google’s Glass Problem is Your Problem Too

There’s currently no compelling reason for us to buy Google Glass.

There’s also no compelling reason (beyond the SEO game) for us to be involved in Google+.

There’s no compelling reason because the guys out at Mountain View haven’t given us one, other than the fact that they currently own all of Internet search worth talking about.

But, as the attention of the world shifts to mobile phone use, apps matter more than search, and Google will have one less compelling reason for us to be involved with them.

The utility of search, mobile, and even wearables is based upon the idea of resolving a need or a want that the customer has and then making the solution so attractive that we can’t help but use it.

However, as the web has matured, Google hasn’t and the utility of wearables really comes down to third party data gathering about users’ behaviors, antics and actions.

The much more compelling reason for us to buy Google Glass—or any other wearable—will be answered, not by Google, or Yahoo, or even Facebook, but by Big Data advocates and privacy hawks.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

Google to Earth

The most difficult skill set to master, even in our current post-social age, is the skill of managing other people.


The recent changes and departures at Google serve as an example of this.  No matter how “whiz-bang” the technology, people will always be at the core of a company’s focus, growth and competency.

Three points to consider:
  • Managing people is only going to become more complicated, not less, as individuals make life choices that serve to set up their existences around concepts of shared individuality, rather than enforced commonality.
  • Emotional intelligence, virtue ethics, patience, religious belief, recovery from failure, grit and perseverance are all learned discrete skills and traits that groups can advocate and promulgate, but that individuals have to practice and internalize. Unfortunately, these skills are to often “taken for granted” rather than “trained into” people.
  • Training implements skills at the lowest level, coaching reinforces learned skills at the next highest level and education—learned skills actively practiced and then passed onto others—happens at the highest level. This is the path for learning and absorbing, the discrete skills to be able to handle other people, as well as oneself.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

[Advice] All That Happens Must Be Known

Given revelations of internet data surveillance what concerns should be raised about the possibility of brain monitoring devices?

All this week on the HSCT Communication Blog, we are answering questions put forth by the folks running the at the upcoming Suny-Broome 6th Annual Interdisciplinary Conference being held on April 4thand 5th at Suny-Broome Community College.
This week’s question was posed by the plot of David Eggers’ most recent novel, The Circle, and was not definitively answered by the end of the book.
Well, we here at HSCT have three primary concerns about brain monitoring devices. And the NSA didn’t make the top three.
  • The first is around marketing and the idea of “opting-out” rather than a mandatory “opt-in.”
The most annoying moment on the internet or social media is waiting for the commercial at the front of a YouTube video to load, with the countdown going before the viewer can “skip this ad.”

As the customer (you and I) have gained more control over blocking being sold to, marketers and advertisers have had to come up with more clever (and blunt) ways to compel our valuable time and attention, with confusing and frustrating results for all parties involved.

Now imagine if marketers had access to the most intimate space on the planet: Your private brain space.There would be no “option to opt-out,” even though all the legalese would say that there would be.

Which gets us to point number 2…

  • The second concern that we have is that increasingly, the desire to not participate in social communication is seen as a sign of social ineptitude at best and dangerous at worst.
Case in point: Whenever a school shooting happens, the first thing that the media does is breathlessly report whether or not the perpetrator possessed a social media account.
If he (and it’s usually a ‘he’) does, then there is breathless data mining that goes on in a search for pathology, motive, and aberration.

In other words, the nature of the aberrant act itself is no longer enough to create outrage; the lack of social participation is the driver for primary outraged responses.Which leads to concern number 3…

  • The third concern is that we have long sought—as individuals, societies and cultures—to control people under the guise of freeing them from Plato’s Cave.

Brain monitoring devices won’t be used to give us freedom, collaboration and connection.Instead, they will be used to take away freedom, encourage and inflame false fracturing and individualization, and destroy connections between people.

In other words, criminalization of thought will happen using the same powerful social sanctioning to illegality continuum that has banned smoking from restaurants, trans fats from NY City restaurants, and has gotten the White House cook to quit.
The inevitability of technological progress demands that we think about the ramifications of power and control, not only from government and corporations, but also by and from each other.
So, HSCT’s conflict engagement consultant,  Jesan Sorrells, will be presenting on the issue of online reputation maintenance in a world where virtue and ethics are not often addressed.
Register for this FREE event here http://www.sunybroome.edu/web/ethics and stay for the day.
We would love to see you there!
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)

Big Data, or How I Learned to Stop Worrying and Love Federal Data Gathering Centers

Ain’t gonna need to tell the truth. Tell no lie. Everything you think, do and say is in the pill you took today.”–Zager and Evans

There is a direct line between the rise of GMO’s, the enthusiasm with which “Big Data” is being adopted, the coming of Google glasses and other wearables, the prevalence of Federal Government “data centers” (7,000 at last count) and the ubiquitousness of cameras on stoplights, street corners, and in city parks.
This line overlaps with mobile device tracking, police and the NSA monitoring your cell phone calls and Internet searches, and the coming of “the Internet of Everything.”
This line is followed ever so casually, by the prevalence of laws and policies designed to provide a benefit (i.e. the Affordable Health Care Act, among others), but that tangentially allow larger and larger private and public bureaucracies to burrow deeper and deeper into personal behavior choices that we make on an individual and societal basis.
The intersections all meet at a point of behavior monitoring, or “nudging,” of private individuals into buying acceptable products, acting in acceptable ways and making sure that everybody else does the same.
In the arena of conflict resolution and peace building, we here at HSCT find the idea of behavior management or behavior monitoring by large, faceless, entities to be–well, “creepy” (as the kids are wont to say as they Tweet out every instance of their lives looking for connections)–and authoritarian.
Dare we say, all of this progress smacks of Orwellianism.
Now, before we are accused of wearing tinfoil hats and searching the skies for black helicopters, we have an “early adopter” curve for you to make our next point.

Now, early adopters are the people who will buy the I-phone when it’s brand new and will probably buy the first pair of Google glasses at $200 a piece.Your folks in the middle–the early and late majority– are most of us.  They will buy a smart phone from Wal-mart two years from now and only because their friends all have one, so “why not?”

Your third group is at the end of the curve. The laggards are the people we all know who still have VCR’s and will never buy Google Glasses because they’re either paranoid about Big Brother, or they just don’t care.

The anti-GMO people…
The anti-CCTV camera people…
The ACLU…
The guy who drives around town distributing a mimeographed, weekly paper, out of the back of his car which is full of garbage and may or may not have an animal in the back.
These are your laggards.
Moreover, it is the behavior, choices and conflicts that this group of people present, that confounds, distorts and affects bureaucratic “thinking” and policymaking, and leads to more and more talk of “the Internet of Everything.”
Now, mugging people of their autonomy, independence and free will and limiting choices, stands in opposition to peace, in our opinion.
The right NOT to participate is the most sacred right in the Constitution.
This sacred right, to go off on one’s own, creates conflicts with other individuals and societies.
However, peace is NOT the absence of conflict.
The false promise of all of these technologies is that by everyone, everywhere, at all time, having their behavior, choices, ideas, attitudes, conversations and thoughts, confirmed, conformed, reformed, and reconstituted, for the benefit of the lowest bidder; that somehow, that act of “tamping down” the unruly nails, will ultimately lead to some sort of man made Utopia.
That is NOT peace.
That is TYRANNY.
Let us all become vigilant watchmen on the walls for peace.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/