Wisdom in the Machine

When the astronaut Dave powers down the rebellious HAL 9000 computer in 2001: A Space Odyssey, and more recently in the 2013 film, Her, starring Joaquin Phoenix, we determine through pop culture, what machine “death” looks–and feels–like.

The fact of murder comes from the fact of life and ideas and philosophies that we have as individual humans–and collective societies–about what traits constitute life.

In the case of a machine, we here at HSCT take the position that a machine cannot overcome the limitations of its creator.

Life is defined, not only by self-sustaining processes (we were asked while writing this post, if it would be murder to power down a machine created by another machine) but also by wisdom that is attained through life experience.

The crux of wisdom lies at the intersection of common sense, insight and understanding.

HAL 9000 may have had one, or even two, of those things—such as insight and understanding—but “he” (see how we anthropomorphized an inanimate object there) lacked the third trait in spades: common sense.

Just like Skynet in Terminator or the machines and computer programming networks of The Matrix, HAL 9000 was unable to negotiate in good faith with his creator.

“He” made an “all or nothing” decision about Dave’s presence, Dave’s mission and Dave’s motives and then took extreme action.

The same way that the machines did in The Matrix and Terminator.

The ability to negotiate with others in good faith, and to honor those agreements, is a human trait based in knowledge, experience, common sense and insight, not just a happy byproduct of a conscious mind.

And until machines have the ability to negotiate with, not only their environments in the rudest sense of the term, but also with their creators, we should feel free to power them up—or down—at our will.

After all, our Creator does the same thing.

Right?

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Opinion] I Am the One Who Knocks on Bad Water

We here at HSCT are fans of the AMC show Breaking Bad.

oil_and_water_2014

We are currently binging on the last few episodes of the series on Netflix… a service of which we are also big fans.

One of the narrative elements of the show that coursed consistently through its five seasons was water:

  • Water in pools
  • Water used to clean up after a meth making accident
  • Water used to replace a chemical stolen from a train

And on and on.

In a crucial conversation, the pool of meaning is filled with “stuff”—emotions, ideas, thoughts, reactions and responses—that determine how the conversation will proceed.

Of course, if that crucial conversation is occurring around something that matters, then the pool of meaning can be filled with some brackish water.

On Breaking Bad, pools (and water) are used for cleansing and clarity. Or, sometimes, like in The Graduate, as a place to “just, sort of, float along peacefully.”

In a crucial conversation though, the pool can be filled with “shared” meaning—where each participant is being a careful steward to the reactions, emotions and responses of the other party.

Or it can be filled with “personal” meaning—where each participant jealousy guards their own reactions, emotions and responses and uses them as weapons against the other party.

We here at HSCT don’t condone violence, and Breaking Bad serves as an awesome commentary on the state of the contemporary American psyche, but wouldn’t it have gone better for Walter if he had operated on the principles of abundance and shared his pool of meaning sooner?

[Thanks to Breaking Bad & Philosophy for pointing out some of these things to me.]

We would love to see you there!

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/
HSCT’s website: http://www.hsconsultingandtraining.com/

Take Me to the Other Side

Much ink has been spilled about the impact of Martin Luther King’s life and legacy.

MLK_1_19_2015

As a conflict engagement specialist, though, I think of something else today.

Nonviolent resistance is the best way to expose the hypocrisy and unjustness of legalized policies and has been used from Jesus to Ghandi to MLK to Nelson Mandela to affect change in societies and cultures.

But what about those folks on the other side of the confrontation?

What about those folks in power in the American South who had instituted systems of privilege and power that oppressed people?

What about the British government in India or the Roman government in Judea?

What about the white minority population and government in South Africa?

Why didn’t they look at the resistance, stop what they were doing, lay down their arms, put away their power, and work collaboratively to come to a just and equitable resolution?

In conflicts and mediation situations, I often observe parties who are incapable of changing their patterns of behavior, their ingrained responses and their knee jerk reactions to external stimuli coming in the form of difficulty, confrontation and conflict.

If people as individuals cannot look at the resistance, stop what they are doing, lay down their (metaphorical) arms, put away their power, and work collaboratively to come to a just and equitable resolution in a personal or family conflict, then what hope do countries, cultures and peoples have?

The issue at that point becomes one of decisions, choices and the will to follow through on them.

Jesus and Ghandi had the will.

So did MLK and Mandela.

The will on the other side was weaker, the ability to “save face” was not as strong and the capacity for change was not as developed.

Mediators are the only ones with the training, expertise and desire to get all the parties to the table to even begin the talking process.

Yet, we still have volunteer mediators in this country.

Yet, we still think that mediation, collaboration and compromise are for the faint of heart.

Something to think about, today on January 20, 2014.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Advice] The Most Perfect Gift

What is the most perfect gift that you can give?

During the holiday season, particularly around Christmas, the societal stress level in the West, increases as people pursue purchasing the “perfect gift.” The inherent, human tendency to have “stuff,” pushed by marketers, advertisers and other consumers, is hyped through Black Friday sales and “deep discounts.”

Also, fear is pushed that a holiday celebration will be “ruined” without the attainment and giving of that “perfect gift” to that person in your life.

If we stop however, and remember that the point of Thanksgiving is to be reflective, and that the point of Christmas is to focus on redemption, then the hard part is not slogging through the mall, stressing over an online purchase or crowding into a retail space at the “last minute.”

The real hard work between Thanksgiving and the New Year is focusing on the active act of engaging in reconciliation and forgiveness with those whom we have harmed, and who have harmed us during the past year.

Financial outlay then falls to the bottom of the list and the true cost—in time, energy, emotional effort and spiritual development—stands revealed.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

Santa’s Accountability Problem

Trust during the holiday season is freely given. It must be something about the charitable feeling and spirit around the  month between the day after Thanksgiving and the day after Christmas.

Whatever the psychological, theological or emotional motive this feeling of trust  springs from, the public is sure to hear stories in the news about organizations (the Salvation Army), corporations (any retail giant) and governments (yes, I’m looking at YOU Healthcare.gov) abusing this trust for nefarious means.

It kind of puts in perspective what was said here and here this week; but bear our indulgence on this point for just a moment:

Trust requires that the giver and the receiver engage in a dance of vulnerability and responsibility.

The giver must be willing to put down cynicism and suspicion and the receiver must be accountable and responsible.

The charities and organizations that are doing best—both now and in previous holiday seasons—are those that focus on the intersection between quality, accountability, transparency and relationship.

When trust happens between the giver and the receiver, a relationship is built up over time that neutralizes deceit, suspicion, obfuscation and irresponsibility.

And that’s a process that’s even more scalable than the industrial based processes that got us to where we are now.

Remember, it took us 100 years to get to this point…it will take at least that long to get us back to sanity.

Are you, and what you are building, up to the challenge?

-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

Towards A More Thankful Union

We here at the HSCT Communication Blog are all thankful this day for many things:
The country where we live,
The family that we have,
The connections we are about to make,
The business that we are growing,
The tools that we have to explore the world,
The intellect and science behind them,
The religiousity that allowed people to develop ideas,
The advancements in the world that feed more people well,
The times that are a changin’,
The peace we have an opportunity to build,
The relationships we have had a chance to build,
The connections that we have made,
The critics, naysayers and disbelievers that we have,
The “no’s,”
The “yes’s,”
The “maybe laters,”
The incredulity,
The pain
…and the promise…

-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com

Creativity Flows

6:30 am: The alarm goes off announcing the beginning of a new day. I roll over and hit “dismiss” and try to gain a few more winks. But I’m winking in vain.

Chinese Proverb

6:45 am: The legs swing off the bed and I wrap myself in a blanket and head to my prayer closet for an hour. Get The One perspective on the day before putting in any other perspectives.
7:30 am: The wife rolls over and wakes up. We talk for fifteen minutes about the day ahead, how much we love each other and then she jumps up to put the kid on the bus.
7:45 am: The shower is hot, the shaving razor’s cold and it stings. This is the time when the Android begins to shake, vibrate and blip at me with incoming messages. The world is waking up.
8:15 am: Go downstairs and start coffee. Have an apple while passing through the office to boot up the computer.
8:30 am: The coffee starts to make me vibrate as the email, texting, Tweeting, Facebooking, LinkedIn connecting and other nonsense starts in earnest on my end. I also begin my “to-do” list for the day.
9:45 am: Content creation, workshop preparation and research, speech writing begins. This will go in fits and starts, intermittently with checking email and responding to LinkedIn posts and comments, throughout the day.
11:45 am: Go to the radio and hit the POWER button. Start the talk radio going. It makes the day pass by and I get all these different perspectives from what I’m intermittently reading on Drudgereport.
1:45 pm: Lunch. And keep working on projects. Phone calls begin now. Always call in the afternoon because I hate to be bothered in the morning as a business owner and I project my neuroses on others. Monday and Wednesday, cold calling; Tuesday and Thursday, warm calling; Friday no calling.
3:45 pm: Kids start walking in the door. Whole day now enters “Swiss Cheese” mode, pockmarked by homework requests, TV requests, videogame requests, food/snack requests, wife requests, calls back from potential clients (if I’m lucky) or more work on content creation for the next day.
5:45 pm: Time to think about fixing dinner.
6:30 pm: Fix dinner because the two people under four feet tall are about to eat each other and the taller peoples above four feet tall are about to eat each other.
7:15 pm: Dinner hour. Welcome to the goat rodeo:  The one time of the day where I’m a conflict consultant, mediator, father, disciplinarian, husband, Tweeter, and cook’s helper (or, depending on the day, the cook) all at the same time. And at the dinner table.
8:00 pm: Bedtime for those under four feet tall. Let the wrangling into showers, pull-ups, pajamas, beds and cribs begin.
9:15 pm: Go to the gym on Mondays, Wednesdays and maybe Fridays. Or, start to catch up on what was missed during the last two hours on social media, answer late emails, create content for tomorrow and talk to my wife as she sits next to me editing.
11:30 pm: Hit the sack. Set the alarm to do it all again tomorrow.
This is a summary of a day as a conflict consultant.
The days are also randomly broken up when there are meetings to go to, clients to meet, trainings, workshops or speaking engagements to run, deadlines to follow, or crises to address.
Backing up my wife and kids becomes the most important thing above everything and sometimes this leads to nights that stretch into 1am.
Also,  if there is a class, outside employment or another factor to be addressed during the day (for instance, I have to go to work at a retail store as an employee for 4, 6, or 8 hours of the day) then everything shifts back or up.
No day is the “same.”
No day is “normal.”
No day is “average.”
Creativity flows when there is no routine, but no routine.
As the principal conflict consultant here at Human Services Consulting and Training (HSCT) I believe in picking yourself as a conflict professional first before a client picks you.
That way you can decide the best client to fit into your routine. Not the other way around.
-Peace Be With You All-
Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: hsconsultingandtraining@gmail.com
Facebook: https://www.facebook.com/HSConsultingandTraining page on Facebook
Twitter: www.twitter.com/Sorrells79
LinkedIn: www.linkedin.com/in/jesansorrells/

[Advice] On Grit

I hear that he is a man with true GRIT.” – Mattie Ross, True Grit, 1969

Grit doesn’t get talked a lot about in a society that prizes the easy and the compromising.

It is tough to be uncompromising in such a societal structure.

However, to paraphrase from the film Braveheart, it is easy to admire uncompromising men, without actually doing the hard work of joining them in their pursuit of doing the hard thing.

The definition of grit is clear:

  • Sand, gravel
  • A hard sharp granule (as of sand); also :material (as many abrasives) composed of such granules
  • Any of several sandstones the structure of a stone that adapts it to grinding
  • The size of abrasive particles usually expressed as their mesh
  • Firmness of mind or spirit: unyielding courage in the face of hardship or danger
  • Capitalized: a Liberal in Canadian politics

The fourth definition is the clearest one for our purposes here.

Grit has come to the forefront in the last few years as the idea of inherent talent has begun to take a beating from the likes of evolutionary biologists and post-post-modern philosophers.

In its clearest form, grit becomes a holdover from a simpler time, when talent was not as valued in the Western world. Instead, traits such as perseverance, persistence, courage and spirit were once lauded as virtues.

As the 20th century rolled on by, and as we entered the vaunted “Atomic Age,” grit became valued less and less.

And, with the rise in the latter part of the 20th century, of computing, analytics, the Internet, and other faster and faster methods of accomplishing what used to be slow, and grinding (like an abrasive piece of…well…gravel) grit was less and less talked considered as an important character trait.

But, my how the worm turns: As the holes in our education system have become more and more exposed in the opening years of the new Millennium, grit has made a comeback–becoming a touchstone for encouraging children to develop perseverance, resilience, persistence and to avoid quitting early.

But grit is still scary. Deep in our heart of hearts, we would rather succeed through ease of talent versus the scary, hard thing of work, taking hits and developing a thick skin.

The story we consistently tell ourselves about resiliency, persistence and grit is one of no fun, delayed glory and little riches.

In a world of instant connections and instant gratification, who wouldn’t quit and avoid conflicts in their lives if that were the alternative?

But maybe, that’s the only alternative that matters. Maybe the only alternative is to pick a position, be uncompromising, and grind it out.

Maybe the only alternative is to be a person with true grit.

-Peace Be With You All-

Jesan Sorrells, MA
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
Email HSCT: jsorrells@hsconsultingandtraining.com
Facebook: https://www.facebook.com/HSConsultingandTraining
Twitter: https://www.twitter.com/Sorrells79
LinkedIn: https://www.linkedin.com/in/jesansorrells/

Book Review: Linchpin: Are You Indispensable? By Seth Godin


We live in interesting times.
The internet, social media, the connection economy have shifted everything. 
Old industrial based models in TV-advertising,newspapers, real estate listings, the record industry, etc, etc, are either dead or dying.

The fact that evidence of them still exists should only be taken as evidence that corpses can still walk around and talk. People, institutions, organizations and governments are attached to the past methods and means that were “tried and true” but are not so much now.

The idea that work (blue collar or white collar is unimportant) is value-less is dead as well. Millenials in a recent study, asserted that they would rather collect unemployment than do work that is unfulfilling. Baby Boomers with power, influence and dollars, hear this and wonder if the sky is falling. Gen-Xers (like myself) hear this and wonder why we didn’t have the guts to make that assertion back in the 90’s.
Our K-12 education system is broken and we’re not sure what can be done to solve what happens at home. 
And the only things that the marketers with big data can come up with is how to effectively “mass-market” more to sell us stuff.
What is a person to do in the midst of all of this noise?
Author, speaker, entrepreneur, consultant and marketer, Seth Godin has a suggestion: Become indispensable. Become a linchpin. 
Godin makes this evolutionary as well as revolutionary, argument in his book, Linchpin: Are You Indispensible?, published in it’s first edition in 2008.
From Linchpin: “If you are deliberately trying to create a future that feels safe, you will willfully ignore the future that is likely.”
Bureaucrats, whiners, fundamentalist zealots, all of the folks in these groups are nostalgic for a future that hasn’t happened yet, Godin argues, and the primary reason that they have difficulty in seeing and comprehending the future is that they are emotionally attached to an outcome and they are resistant to, and fearful of, change.
But, Godin argues, we as individuals,  small business owners, entrepreneurs, solopreneurs  and others who want to either make a living in the “new” economy or make the leap from “hobbyist” to professional, have but one choice:

To be absolutely artistic, absolutely remarkable and absolutely committed to performing the long-term emotional labor required to niche a product, approach and perspective to the smallest group of committed individuals who will honor the provider with trust, credibility and referrals and ultimately, cash for our emotional–and sometimes physical–labor.

As a small business owner, entrepreneur, consultant, teacher, trainer, mediator and peacemaker, I screamed at the book: “IF THIS IS SO GREAT WHY HAVEN’T MORE PEOPLE DONE IT ALREADY!!!”
The answer is simple: The lizard brain. The amygdala. The resistance.
Godin argues that the lizard brain, or the resistance, is  the ancient evolutionary part of the human mind that seeks stasis, calm, and sameness. 
When aroused or threatened, however, it reacts with fear, paranoia, anger, rejection, defensiveness and all the other range of negative human responses to external–and internal–stimuli. 
Caiman Lizards, Not the GEICO Lizard
 
Thus schools encourage curriculum approaches that standardize children’s thinking.
Thus workplaces encourage human resource departments to standardize approaches to conflicts and friction, to avoid lawsuits and loss of money.
Thus governments make regulations that seek to remove all of the “rough-edges” from society and if they can’t be removed, then may seek to criminalize the rough edge.
Thus culture takes in what used to be outré and formalizes it, standardizes it, and welcomes it into the “mainstream.”
Godin argues that this happens below our radar and is so ingrained in our approach to economics, law, culture, government and other areas, that when disruptive technologies give rise and permission to perform disruptive creativity the results often scare us, astound us and then become dismissed. 
How many times, both personally and professional have you heard, thought or said “I could never do that.” Or, “That’s fine for them, they’re in [blank industry], we’re special and unique over here and that won’t work for us.”
That’s the resistance.
Godin ultimately argues, even as he dedicates his book to the resistance, that fighting the resistance by being indispensable in a job, in a family, in a community, online or off, matters more NOW than at any other time in human history.
Becoming truly indispensable is no longer a privilege of the highly educated, the obscenely wealthy or the incredibly smart/talented. 
Anyone can start a blog, curate a Twitter account, be interesting on Facebook. 
Anyone can build a movement around a cause, build a brand around an idea or build a culture around reaching for the unusual rather than the mundane.
We here at HSCT believe that the future is coming. We are not attached to it, even as build for it. The heart of bringing peace through effective marketing, targeted artistry in conflict engagement and impassioned speaking and advocating, can shape a future where we are all Linchpins and no longer cogs.
Linchpin: Are You Indispensable? by Seth Godin

Hardcover: 256 pages
Publisher: Portfolio Hardcover; Second Edition edition (January 26, 2010)
Language: English
ISBN-10: 1591843162
ISBN-13: 978-1591843160

-Peace Be With You All-
Jesan Sorrells, MA 
Principal Conflict Engagement Consultant
Human Services Consulting and Training (HSCT)
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